12-28-2010 05:41 PM
HELP!! I have a very gently used C5550 All-in-one printer that has been wonderful until last night. An error msg appeared on the screen saying "clear carriage jam" I have followed all the instructions on the HP webpage and Help articles to no avail. The cartridge moves freely when moved by hand as well as during start-up. There is no paper jam (I don't recall ever having a paper jam in all the time I have owned this machine). I'm stumped! Being unemployed for 19 months I cannot afford to buy a new printer right now! Please can someone offer some help??