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Tutor
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Member Since: ‎11-02-2009
Message 1 of 7 (7,920 Views)
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HP 6500, Vista, Solution Center screen blank

When I initiate HP Solution Center to set scan setting for my new 6500N Office Jet (Running wireless under Vista), I get the Solution Center splash screen and then a blank solution center screen and nothing farther.

 

I tried uninstalling and reinstalling Solution Center from the CD that came with the printer, no change.

 

The printer otherwise works OK.

 

Jim

 

Accepted Solution

Re: HP 6500, Vista, Solution Center screen blank

That was the magic answer! Installing Flash under IE 8 resolved the problem.

 

Thanks for the quick and insightful response.

 

Jim

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Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 7 (7,914 Views)

Re: HP 6500, Vista, Solution Center screen blank

Have you installed Adobe Flash Player on your PC?
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Tutor
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Member Since: ‎11-02-2009
Message 3 of 7 (7,894 Views)

Re: HP 6500, Vista, Solution Center screen blank

Yes, I do have Flash installed. Just in case it had become corrupted, I uninstalled and reinstalled it. No change.

 

Is there a difference with Flash Player as a Firefox plugin? Are there multiple versions of Flash?

 

Jim

Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 4 of 7 (7,892 Views)

Re: HP 6500, Vista, Solution Center screen blank

I think Flash player for IE and other browsers are different. SC needs the Flash player to be installed through IE, and not the offline installation file.
----------------------------
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Tutor
Posts: 3
Member Since: ‎11-02-2009
Message 5 of 7 (7,872 Views)

Re: HP 6500, Vista, Solution Center screen blank

That was the magic answer! Installing Flash under IE 8 resolved the problem.

 

Thanks for the quick and insightful response.

 

Jim

Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 6 of 7 (7,870 Views)

Re: HP 6500, Vista, Solution Center screen blank

You're welcome. Glad it worked.
----------------------------
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Student
Posts: 1
Member Since: ‎12-28-2010
Message 7 of 7 (3,470 Views)

Re: HP 6500, Vista, Solution Center screen blank

thanks ...in my pc it is working....

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