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ivgen
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Member Since: ‎08-20-2014
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HP Color LaserJet Pro MFP M177fw doesn't print under user account. Windows 7 Pro x86

[ Edited ]

Dear Sirs,

 

We found a bug using HP CLJ Pro MFP M177fw on windows 7 pro 32-bit edition.

 

 

In our company we use custom folder to keep temporary files of all user accounts. It is C:\temp. So in the environment variables window we have user variables TEMP and TMP with the C:\temp path. System variables TEMP/TMP are the same.

 

 

 

After installing MFP's driver, under accounts with administrator rights we can print normally. But when we use account with user rights print doesn't work. Trying to print windows test page, we receive error message "Test page failed to print" and spooler state is clean. When we change user variables TEMP/TMP on default %USERPROFILE%\AppData\Local\Temp,  we can print testpage successfully.

 

 

 

 

With older model HP CLJ Pro MFP M175 we have no trouble at our customized operating systems.

 

 

Can we hope on fixing print driver with regard to this problem?

 

Regards,

 

Evgeniy [edited personal information by moderator]

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