08-22-2012 02:40 PM
Hi, The problem regards
Product Name and Number: HP Laser Jet M1120 MFP
Operating System: Windows 7
Error message: "An error occured during preview. If another program is scanning, please wait for it to complete and select preview again."
I bought the all in one printer when i had windows xp in 2010. Now I am using windows 7. I experienced no problem with windos XP but only with windos 7. I downloaded the driver in both cases from hp.com.
The problem occures when i try to scann a picture in Paint (a program included in Windows 7). But no problem when I scan a picture in Adobe Acrobat X Pro but the only disturbing thing is Adobe acrobat X Pro cannot scan a picture by itself but offer me to scan using another help program by showing this message "Scanner doesn't allow setting resolution. Switching to 'Show Scanner's Native interface' mode!" and then it transfered me to another program called "HP LaserJet M1120 MFP TWAIN"
I tried to uninstall and install again and downloaded the driver's software from hp.com and tried to let the windows install the printer automatically but the problem still occure.
After the error message occured in Paint, I tried to make a copy of the paper without the computer, I mean by clicking the copy button in the printer body and a message appeared in the printer's screen telling me that "Scanning to PC 1/1". I restarted the printer and the printer started to copy the paper (the hard copy i mean).
Any body can help?
08-31-2012 12:16 PM
Here are a couple links you should find useful.
Check out those links for some great information on scanning with your printer. If you need further assistance, let me know.
09-04-2012 11:10 AM
OK, the next thing to do would be to download and run the HP Print and Scan Doctor found in the link below:
This tool helps with a multitude of issues that include scanning. Let me know if it helps resolve the issue, and if not, what it tells you.
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- HP All-in-One Printers - Driver Support for Linux OS