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Honor Student
Goran13
Posts: 3
Member Since: ‎03-20-2014
Message 1 of 8 (1,724 Views)

HP LaserJet Pro M1132 MFP OCR Software

Dear

I have HP LaserJet Pro M1132 MFP and try to install :

Free Download - Readiris Pro for HP

  • Readiris Pro provides your HP product with advanced OCR and scanning features.
  • Easily convert your paper documents into editable and searchable PDF files, ready to be stored and shared.

Here is the message:smileyfrustrated:orry,this device is not supported

Operating system:Windows XP

 

Best regards

HP Support Agent
Jamieson
Posts: 4,838
Member Since: ‎03-11-2014
Message 2 of 8 (1,693 Views)

Re: HP LaserJet Pro M1132 MFP OCR Software

Hello Goran13 , and welcome to the HP Forums, I hope you enjoy your experience!

 

I see you're running into issues trying to install OCR software. I would be happy to assist you, but I do need a little more information.

 

Is the full feature software installed?

 

What version and service pack level are you using in Windows XP? If you have any issues in finding that, you can refer to these documents:
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?

Does the error come up while downloading or during the installation?

 

Please let me know the results of your findings, an thank you for posting on the HP Forums!

 

 

Jamieson
I work on behalf of HP



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Honor Student
mindaugas77
Posts: 2
Member Since: ‎04-04-2014
Message 3 of 8 (1,623 Views)

Re: HP LaserJet Pro M1132 MFP OCR Software

Hello 

 

I have the same problem.

Software was fully installed.

I have Windows 7 Professional, 64-bit.

 

The error comes up, when I put "Scan" on Readiris.

 

The problem says "Cannot communicate with the scanner"

 

thanks

 

mindaugas

 

 

HP Support Agent
Jamieson
Posts: 4,838
Member Since: ‎03-11-2014
Message 4 of 8 (1,617 Views)

Re: HP LaserJet Pro M1132 MFP OCR Software

Hello mindaugas77 ,

 

Does this issue come up when you do a standard non-OCR scan?

 

Thanks,

Jamieson
I work on behalf of HP



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Honor Student
mindaugas77
Posts: 2
Member Since: ‎04-04-2014
Message 5 of 8 (1,613 Views)

Re: HP LaserJet Pro M1132 MFP OCR Software

It's the same: a standart or OSR scan.

I have HP model M1132 MFP, but in Readiris is only model HP M1130 (TWAIN).

HP Support Agent
Jamieson
Posts: 4,838
Member Since: ‎03-11-2014
Message 6 of 8 (1,585 Views)

Re: HP LaserJet Pro M1132 MFP OCR Software

Hello mindaugas77,

 

I would suggest downl;oading and running the HP Print and Scan Doctor.  Once you have run the tool, select the 'fix scanning' option.

 

Please let me know the results.

Jamieson
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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Honor Student
Goran13
Posts: 3
Member Since: ‎03-20-2014
Message 7 of 8 (1,554 Views)

Re: HP LaserJet Pro M1132 MFP OCR Software

Hello

System:

Honor Student
Goran13
Posts: 3
Member Since: ‎03-20-2014
Message 8 of 8 (1,552 Views)

Re: HP LaserJet Pro M1132 MFP OCR Software

Hello

System:

Microsoft Windows XP,32-bit,Profesional,Version 2002,Service Pack 3

Error come up during the installation.

 

I have another problem :during scanning one file in pdf format after 2 or 3 sheets of paper appears:" busy" and "no connections to scaner"and closes scanning program.After restarting computer and change usb port this problem disappeared.I do not know whether it will happen again


Thanks and best regards

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