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Associate Professor
AuntieEm
Posts: 1,358
Member Since: ‎04-21-2011
Message 1 of 23 (9,964 Views)

HP LaserJet and Color LaserJet - Windows 7 support

To help customers successfully use their products with Windows 7, HP has identified recommended drivers per product. Please visit the following support documents for more information:

 

HP LaserJet and Color LaserJet - Windows 7 support

 

Deskjet, Officejet, or Photosmart

 

If you are having an issue with a windows 7 software install or driver, please start a new thread for greater visability.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Honor Student
JDHughes
Posts: 4
Member Since: ‎08-26-2013
Message 2 of 23 (8,165 Views)

Re: HP LaserJet and Color LaserJet - Windows 7 support

I have an OfficeJet Pr L7590 Printer which I purchased and installed with Windows XP. Until I installed Win 7, I have had difficulty keeping the HP SW running.

 

Some of the issues I've had are;

 

- When reinstalling the software, and it reaches the point where it asks to plug-in the USB cable, it won't continue.

- When reinstalling after a complete reload of Win 7, the print drivers install, but not the various HP SW with the exception of HP Update.

 

The latter issue is where I currently find myself.

 

I've downloaded ALL the relevent software from the HP website and that's what I've been trying to use.

 

As of right now, I have no HP printer support software installed on my computer. How do I get them installed?

 

 

Distinguished Professor
VisionAiry
Posts: 3,173
Member Since: ‎02-15-2013
Message 3 of 23 (8,115 Views)

Re: HP LaserJet and Color LaserJet - Windows 7 support

Hello JDHughes,

 

I will do my best to assist you with getting the software to install but please feel free to create a new topic as well.  This will help you get exposure to many of the Officejet experts.  This is the area I recommend you create a "New Post" -  Printer, All-in-One Install and Setup.  Be sure to include the information you have already provided here and information on how the printer is connected (USB, wireless, or Ethernet).

 

Can you at least print and scan?  Click this link to download the tool.

--HP Print and Scan Doctor--

 

I hope this helps!


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Honor Student
JDHughes
Posts: 4
Member Since: ‎08-26-2013
Message 4 of 23 (7,988 Views)

Re: HP LaserJet and Color LaserJet - Windows 7 support

The links below show my OfficeJet L7590 printer, there is no softwre associated with it.

 

I found Win 7 HP software for my printer at another HP support site.

 

Using that software I've experienced the problems listed below.

 

So far, I've received no help from this site.

Distinguished Professor
VisionAiry
Posts: 3,173
Member Since: ‎02-15-2013
Message 5 of 23 (7,983 Views)

Re: HP LaserJet and Color LaserJet - Windows 7 support

Hopefully this link will guide you on how to get the best out of your forum experience.  

 

If you received the software for this printer from another site, it would be advised to uninstall it and go to www.hp.com/support, type in your printer name after selecting your region, then you will need to know the system type of your operating system before proceeding with the best software download for your printer.

 

I hope this helps!


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Honor Student
JDHughes
Posts: 4
Member Since: ‎08-26-2013
Message 6 of 23 (7,969 Views)

Re: HP LaserJet and Color LaserJet - Windows 7 support

No!

 

I even use the HP program to uninstall all HP drivers and s/w. Then I try to reload with the HP s/w for my printer with no success.

 

Since repeatedly doing the same two things with the same results makes no sense, I'm now looking at anything on the PC than is interfering with the HP load.

Distinguished Professor
VisionAiry
Posts: 3,173
Member Since: ‎02-15-2013
Message 7 of 23 (7,960 Views)

Re: HP LaserJet and Color LaserJet - Windows 7 support

Not to be confused with the title of this thread, because this tool will not work with installing most LaserJets, but try the HP Printer Install Wizard and let me know any error messages you get.  

 

I will need to know quite a bit of information before I can be of much assistance, otherwise:

1.  What error messages are you getting (ex. fatal error 1603)?

2.  How are you trying to connect the printer (USB, wireless, etc)?

3. What happened when you used the HP Print and Scan Dr?

 

Lastly, If you do not answer these questions and others I know I will have, then I wish you the best of luck with your printer installation. Do not be mislead, just because I do not work for HP doesn't mean I'm not an expert.


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Student
Roe505
Posts: 1
Member Since: ‎12-23-2013
Message 8 of 23 (5,612 Views)

Re: HP LaserJet and Color LaserJet - Windows 7 support

I had to uninstall my HP printer (Photosmart Plus series - B209) and have attempted to reinstall it, but I'm having a problem.

Distinguished Professor
VisionAiry
Posts: 3,173
Member Since: ‎02-15-2013
Message 9 of 23 (5,600 Views)

Re: HP LaserJet and Color LaserJet - Windows 7 support

1. What is the operating system of the PC you are trying to install this on (Windows XP, Windows 7 64-bit, Mac OSx, etc)?

2. How are you trying to install it (USB or wireless)?

3. Are you getting any error messages?

 

--Setup and Install HP Photosmart (B209)--

 

I hope the link above helps. If not, please answer the questions so I can try.

 

Good luck!


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Honor Student
lee11
Posts: 2
Member Since: ‎12-30-2013
Message 10 of 23 (5,473 Views)

Re: HP LaserJet and Color LaserJet - Windows 7 support

can you help me with my photosmart printer software, i have a message come up saying photoproductcore.exe error and i've tried to download the drivers through the download ps5520_1315.ex but when i run it it comes up files corrupted

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation