Re: HP Laserjet pro 400 Color M451dn (955 Views)
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Honor Student
Gemini2601
Posts: 4
Registered: ‎10-09-2012
Message 1 of 4 (1,077 Views)

HP Laserjet pro 400 Color M451dn

Just bought above printer I am using win 7 and the printer will not install. (I have tried the install disc and download from HP website - same result) Gets to the end of the process then I get the following;

Install took too long etc. Please advise

Associate Professor
AuntieEm
Posts: 1,206
Registered: ‎04-21-2011
Message 2 of 4 (1,052 Views)

Re: HP Laserjet pro 400 Color M451dn

Gemini2601,

 

Are you using a network connection when installing or a usb connection?

 

If you are using a network connection and receiving this error, please check your print server properites and see if you have any Universal Print Drivers installed. If you do, then you need to uninstall and delete these from your system, re-boot, and try and re-install the m451.

 

Steps to take:

 

1. uninstall all failed attemps of the m451 software from your system, reboot.

2. Check Print Server Properties for Universal Print Drivers, uninstall, delete, reboot.

3. Check in your Program Files, under any HP folders for Universal Print Drivers and delete from system, re-boot. (make sure you empty your recycle bin).

4. Download a fresh updated copy of the m451 driver from hp.com and try to re-install.

I am an HP employee.

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Honor Student
Gemini2601
Posts: 4
Registered: ‎10-09-2012
Message 3 of 4 (1,048 Views)

Re: HP Laserjet pro 400 Color M451dn

Using a USB connection. Solved the problem myself - uninstalled and re-installed again works fine

Student
JMichaelZak
Posts: 1
Registered: ‎01-22-2013
Message 4 of 4 (955 Views)

Re: HP Laserjet pro 400 Color M451dn

I have tried you steps and I still receive the same error message.  Any other suggestions?

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