01-01-2010 05:32 AM
I just got an OJ 8500 Pro (Firmware version DLM1FN0924AR, serial number: MY975530P0) and I can configure it via USB ok, ie it prints test pages and self-diagnostics via HP Solution Centre (v12) (haven't tried anything else yet, though).
However, as soon as I try connecting it via Ethernet/Wireless the problems start:
I can assign it a fixed IP address and I can ping it at the address. However, trying to access the printer's EWS crashes the printer immediately (the display shortly displays B830B712) before saying that I should turn it off and on again.
Trying to add the device when connected wirelessly fails during the last stage with a "can't communicate with the device error" after it detected it properly. I believe it sends a slp packet which crashes the printer (same "turn off device" error message).
Firewall port have been opened as well.
Furthermore, the printer won't power down at all. The display just shows "shutting down" and stays there for hours. I must unplug it to power it down completely.
Anyone experienced anything similar or has suggestions how to fix it?
01-04-2010 01:21 PM
Just replying to myself... Had an email exchange with tech support (very quick responses-impressive) and I'm getting a replacement unit as mine appears to be defective. Fingers crossed the next one will work properly.
01-17-2010 05:33 PM
I have had terrible problems trying to install the software for the OJP 8500 A909a (networked, non-wireless version). Multiple sessions with HP online techs / no success / brand new computer has crashed twice / I returned the printer for credit to retailer today and they are checking out the PC to see that there was no fatal damage.
I'm not a techie, but it appears that driver is not compatible with my system (Windows 7 Home premium 64 bit).
Very frustrated and upset....
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- HP All-in-One Printers - Driver Support for Linux OS