HP Office Pro 8600 e all in one, Printer Assistant has disappeared (126 Views)
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liluno18
Posts: 5
Member Since: ‎10-02-2013
Message 1 of 5 (126 Views)
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HP Office Pro 8600 e all in one, Printer Assistant has disappeared

I am running Windows 7, Office Pro 8600 e- all in one

 

Out of the blue both laptops in the house lost priner assistant and all its functions (fax to folder, etc).

 

Windows has had a few updates within the last few weeks so I can only assume it stems from there.

 

For both laptops I have uninstalled and reinstalled both from the CD and from the most current driver software from the hp website with no success.

 

I have run HP print and scan doctor with no success.

 

Any and all help would be greatly appreciated...I am at a loss.

 

 

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ShlomiL
Posts: 9,473
Member Since: ‎01-03-2011
Message 2 of 5 (99 Views)

Re: HP Office Pro 8600 e all in one, Printer Assistant has disappeared

Hi,

Please let me know what happens when you click the HP Officejet Pro 8600 icon under Start < Programs > HP Officejet Pro 8600. Will you see any response? if so - what exact screen do you see instead the printer assistand?

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Top Student
liluno18
Posts: 5
Member Since: ‎10-02-2013
Message 3 of 5 (93 Views)

Re: HP Office Pro 8600 e all in one, Printer Assistant has disappeared

Thanks for yor response.

 

I have 3 options:

See what's printing

Set preferences

Customize your printer

 

Let me know if a screen shot would help.

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ShlomiL
Posts: 9,473
Member Since: ‎01-03-2011
Message 4 of 5 (86 Views)

Re: HP Office Pro 8600 e all in one, Printer Assistant has disappeared

Hi,

From the start menu click on Programs and select HP, next select the HP Officejet Pro 8600 folder and follow the Uninstall.

 

Next download and install the following software, do not use any older software from the CD or a software you may saved from the HP site in the past as the issue will remain while any previous software being used:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&dlc=en&lc=en...

 

Once you are done, reboot your PC and click the HP Officejet Pro 8600 icon, located on your desktop.

 

Please let me know the results,

Shlomi

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
Top Student
liluno18
Posts: 5
Member Since: ‎10-02-2013
Message 5 of 5 (79 Views)

Re: HP Office Pro 8600 e all in one, Printer Assistant has disappeared

[ Edited ]

I have already done that 7 times but what do you know 8th time is the charm.

 

Any reason why when I did it directly from the hp site myself it did not work?

 

Thanks for your help

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