HP OfficeJet Pro 8600, HP Printer Assistant does not install when software is installed from CD (504 Views)
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liluno18
Posts: 2
Registered: ‎10-02-2013
Message 1 of 3 (504 Views)
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HP OfficeJet Pro 8600, HP Printer Assistant does not install when software is installed from CD

HP Officejet Pro 8600 e all in one printer

 

Windows 7

 

I have had Printer Assistant installed and working on my computer for at least a year then there was an update and it no longer works.

 

I have uninstalled the device and software and reinstalled both from the website and directly from the CD with no success.

 

The only error I receive is when I first start the install and there is a red 'x' next to windows update .

 

The install process will complete, the computer will recognize the printer and I am able to print but I have no control of any functions becuase none of the options in printer assistant are enabled.  They are all grayed out.   The most important feature I need is the archival of received faxes.  

 

Another person in my household had the same issue but was able to reinstall from the website and no longer has any issues.

 

Thanks for any and all help. :smileyhappy:

HP
Advance23
Posts: 1,525
Registered: ‎09-03-2013
Message 2 of 3 (479 Views)

Re: HP OfficeJet Pro 8600, HP Printer Assistant does not install when software is installed from CD

Hi liluno18,

 

I want to help you with this issue. I am sending you this link from the Microsoft forum on how to fix the red X on windows update. Follow the answer by M Joseph.

 

Then I suggest you do a complete unistall of software of the OJ 8600 and reinstall of software once you have the windows update working again.

 

Let me know if you need any assistance, I would be happy to help.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
Honor Student
liluno18
Posts: 2
Registered: ‎10-02-2013
Message 3 of 3 (463 Views)

Re: HP OfficeJet Pro 8600, HP Printer Assistant does not install when software is installed from CD

Thank you for taking the time to help with my problem.  It fixed everything.

 

Have a great day!!!

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