10-02-2013 06:45 PM
HP Officejet Pro 8600 e all in one printer
I have had Printer Assistant installed and working on my computer for at least a year then there was an update and it no longer works.
I have uninstalled the device and software and reinstalled both from the website and directly from the CD with no success.
The only error I receive is when I first start the install and there is a red 'x' next to windows update .
The install process will complete, the computer will recognize the printer and I am able to print but I have no control of any functions becuase none of the options in printer assistant are enabled. They are all grayed out. The most important feature I need is the archival of received faxes.
Another person in my household had the same issue but was able to reinstall from the website and no longer has any issues.
Thanks for any and all help.
Solved! Go to Solution.
10-04-2013 09:23 AM
I want to help you with this issue. I am sending you this link from the Microsoft forum on how to fix the red X on windows update. Follow the answer by M Joseph.
Let me know if you need any assistance, I would be happy to help.