05-27-2012 10:57 AM
I am running Windows Vista and just purchased the HP OfficeJet Pro 8600 printer. I am having a hell of a time with this printer and am seriously considering returning it if I can't get this figured out asap.
When I open the HP OfficeJet Pro 8600 software, the main panel opens I double click on the "Scanner Actions" button, and then the "Scan Document or Photo" button, nothing happens. I can not get the scanner software to open so that I can control my scan options from the computer.
As well, from the printer control pad, when I go to scan, I am only able to "Scan to Network Folder" and am unable to scan to computer. The message that I am getting is "Computer is Unavailable".
I am able to "Scan to Network Folder" so I am not overly concerned with that issue however, I need to be able to access the scanner software so that I can adjust my scan settings etc on my computer.
I purchase the unit for the wireless. I could not access the software while connected with wireless so I attempted to connect via usb. No difference what so ever.
I have uninstalled and reinstalled the software 4 times so far. 2 times from the CD and 2 times from the software available on the HP site.
Solved! Go to Solution.
05-31-2012 11:36 AM
Hey dleman. Sorry to hear your having issues and I appreciate your detailed messages. I would try using the HP Print & Scan Doctor. This tool will try to resolve the issue for you and provide a specific code if it can not resolve the issue.
Let me know how it goes and if it does not solve the issue we can go from there.
08-13-2012 10:11 AM
10-19-2012 12:19 PM
10-19-2012 12:35 PM
The HP print and scan doctor came up with no errors. Still could not connect.
Eventually I found something some where where it told me that it will not dedicate unless you have a windows password set. I did not have a windows password set and therefore it would not allow wireless network connectivity.
When doing a clean install of windows 7, I made sure to set it up with a password. I then reinstalled the HP drivers and when I connected to the printer... No problems what so ever. Every feature works. Don't know what will happen though when it comes time for me to change my password.
07-30-2013 09:09 PM
Sorry to hear about your problem. But is your printer conencted to the network?
Can you try the Print and Scan doctor at the follwoing link?
Let us know if it works.
Click on "Kudos" if the solution works.