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Student
MrBas
Posts: 1
Member Since: ‎12-04-2013
Message 1 of 2 (145 Views)

HP Officejet 4500 Wireless not working after upgrade windows 8.0 to 8.1

I downloaded the drivers here 

 

http://ftp.hp.com/pub/softlib/software12/COL32439/mp-109545-1/OJ_AIO_4500_G510n-z_Full_Win_WW_140_40...

 

When I run the setup it says that my operation system is not supported since it's Vista 64 bit. 

How can I tell the setup that he's wrong?

 

Bas

Distinguished Professor
jabzi
Posts: 2,354
Member Since: ‎04-11-2012
Message 2 of 2 (129 Views)

Re: HP Officejet 4500 Wireless not working after upgrade windows 8.0 to 8.1

Hello MrBas,

 

Please perform the below mentioned steps that should resolve the issue.

 

  1. Uninstall the existing printer software.
  2. Restart the PC
  3. Please download and run the HP Printer Install Wizard from www.hp.com/go/tools

 

 

Regards,
Jabzi

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