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Honor Student
Posts: 2
Member Since: ‎08-09-2014
Message 1 of 3 (157 Views)

HP Officejet 8600 pro plus

Hi,

recently, I bought HP Officejet 8600 pro plus, and its firmware was CKP5CN1344ER, and I'd like to update its firmware into the version CLPXXXXXX, but in the HP Official site only supports the firmware version CLP1CN1322CR, that cannot do anything.

 

question:

1. can't I update  CKPXXX into CLPXXX version?

2. How can I get the recent firmware support from Official site?

 

Thank you for your help,

 

 

 

HP Support Agent
Posts: 7,422
Member Since: ‎09-02-2013
Message 2 of 3 (150 Views)

Re: HP Officejet 8600 pro plus

Hi jxj9848,

 

The codes are different depending on how the unit received its last update, so don't worry about the different codes. The code you have CKP5CN1344ER is the latest version that was released through the Web Services menu via automatic updates. Is there a reason you were trying to obtaining an update? Are you experiencing an issue that I may be able to help you with?

 

If you require further assistance please post back with some additional information including your operating system and version, Mac or Windows?

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Honor Student
Posts: 2
Member Since: ‎08-09-2014
Message 3 of 3 (135 Views)

Re: HP Officejet 8600 pro plus

Thank you for your reply.

Why I want to neeed the firmware version is that:

I found the difference between CLPXXX version and CKPXXX version.

cause CLPXXX version support more language.

So is there any way to convert CKP5CN1334ER to CLPXXX version or isn't there any firmware update installer or software to do this?

 

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