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Intern
rocasan
Posts: 48
Member Since: ‎03-07-2010
Message 1 of 10 (7,912 Views)

HP Officejet J3680 All-in-one Printer

Windows XP Home SP3

Internet Explorer 8

===================

 

After reinstallating the HP J3680 printer I found that:

 

1.- Scann does not work.

 

2.- HP Solution Center does not open, getting the following error message:

 

HP SOLUTION CENTER

No devices have been detected

HP Solution Center will close now.

 

Please advise.

 

Thank you.

 

 

 

Provost
erico
Posts: 26,561
Member Since: ‎01-07-2009
Message 2 of 10 (7,908 Views)

Re: HP Officejet J3680 All-in-one Printer

Hi,

Follow the setup instructions here. Perform the setup according to the type of connection that you will use. (USB, wireless or network)

Best regards,
erico





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Intern
rocasan
Posts: 48
Member Since: ‎03-07-2010
Message 3 of 10 (7,903 Views)

Re: HP Officejet J3680 All-in-one Printer

The printer is already reinstalled, after about 5 times of trying.

 

The problem is with the HP Solution Center. I cannot open it.

 

The "scanner" is not working.

 

Thank you.

Provost
erico
Posts: 26,561
Member Since: ‎01-07-2009
Message 4 of 10 (7,894 Views)

Re: HP Officejet J3680 All-in-one Printer

 


rocasan wrote:

The printer is already reinstalled, after about 5 times of trying.

 

The problem is with the HP Solution Center. I cannot open it.

 

The "scanner" is not working.

 

Thank you.


 

So if you press scan on the printer control panel it will not scan?

 





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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Intern
rocasan
Posts: 48
Member Since: ‎03-07-2010
Message 5 of 10 (7,859 Views)

Re: HP Officejet J3680 All-in-one Printer

When I press "scan" on the printer control panel it will not scan.

 

Please advise.

 

Thank you.

Provost
erico
Posts: 26,561
Member Since: ‎01-07-2009
Message 6 of 10 (7,853 Views)

Re: HP Officejet J3680 All-in-one Printer

[ Edited ]

 


rocasan wrote:

When I press "scan" on the printer control panel it will not scan.

 

Please advise.

 

Thank you.


 

 

That means there is a firmware problem with your printer. I will see if I can find reset instructions and//or a firmware update for your printer. Choose the appropriate Operating System  in the web document to download and run the update.
Best regards,

erico 





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****
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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Intern
rocasan
Posts: 48
Member Since: ‎03-07-2010
Message 7 of 10 (7,833 Views)

Re: HP Officejet J3680 All-in-one Printer

The problems are solved !

 

After so many hours spent between DELL and HP, finally I found a Level 2 technician who solved the the problems.

 

He should be Level 10 ! ! !

 

Thanks HP

Provost
erico
Posts: 26,561
Member Since: ‎01-07-2009
Message 8 of 10 (7,808 Views)

Re: HP Officejet J3680 All-in-one Printer

 


rocasan wrote:

The problems are solved !

 

After so many hours spent between DELL and HP, finally I found a Level 2 technician who solved the the problems.

 

He should be Level 10 ! ! !

 

Thanks HP


 

So what was the fix?

 





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Student
Miju21
Posts: 1
Member Since: ‎11-30-2011
Message 9 of 10 (4,475 Views)

Re: HP Officejet J3680 All-in-one Printer

Hi, I have the same problem with a HP Officejet J3680, but it does not have warranty :smileysad:.... I just want to know what causes the problem, because I can not copy or scan any document, It just prints.

 

The error massage says: no scan options.

Student
amandaspapa
Posts: 1
Member Since: ‎05-01-2014
Message 10 of 10 (435 Views)

Re: HP Officejet J3680 All-in-one Printer

The HP Advisor/Solution Center will not open on my HP Officejet J3680 and  scanner will not work. Please advise...Thank you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation