Question
Reply
 
Tutor
gasavant
Posts: 11
Member Since: ‎10-25-2011
Message 1 of 5 (766 Views)

HP Officejet J4580 All-in-One - Driver issues Win 7

Scan Diagnostics Utility

 

I am having issues with scanning using the HP solution centre. So I downloaded the Scan Diagnostics Utility. The result provided mentioned that the driver is corrupt. I reinstalled the entire printer software and driver suite several times but the issue remains.

 

Things I have tried so far.

1. Reset printer using instructions in the manual.

2. Turned off the printer, unplugged the power cable as per the instructions provided by hp solutions centre.

3. Reinstalled the complete software and driver package several times. As per the instructions provided.

 

I tried every trick provided by HP for this, but just no luck.

Provost
ShlomiL
Posts: 10,023
Member Since: ‎01-03-2011
Message 2 of 5 (759 Views)

Re: HP Officejet J4580 All-in-One - Driver issues Win 7

Please clarify any specific error message you may see.

Any specific behavior while scanning?

Make sure to provide as many details as possible (e.g during the scan preview, during the save process, etc.)

 

Is it a clean Windows 7 installation or upgrade from any previous OS?

 

Is the driver directly connected?

Make sure to use a USB not longer than 2-3m long, directly connected to the back of the PC. Also verify it is directly connected and not through any USB hub or extension.

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
Tutor
gasavant
Posts: 11
Member Since: ‎10-25-2011
Message 3 of 5 (747 Views)

Re: HP Officejet J4580 All-in-One - Driver issues Win 7

1.PNG2.PNG

Tutor
gasavant
Posts: 11
Member Since: ‎10-25-2011
Message 4 of 5 (746 Views)

Re: HP Officejet J4580 All-in-One - Driver issues Win 7

3.PNG

Tutor
gasavant
Posts: 11
Member Since: ‎10-25-2011
Message 5 of 5 (742 Views)

Re: HP Officejet J4580 All-in-One - Driver issues Win 7

Clean win 7 64 bit install. All updates applied.

 

Printer connected using usb2.0.

 

Everything was working fine untill a couple of months ago. I have tried using all the following tools.

4.PNG

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation