HP Officejet Pro 8600 software issues (6179 Views)
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Student
seekingteach2
Posts: 1
Registered: ‎05-20-2012
Message 1 of 21 (6,179 Views)

HP Officejet Pro 8600 software issues

After weeks for non-functioning NEW 8600 and finally reinstalling system software on my computer, I find that everything works until I install the HP software for the 8600.  Immediately the printer works and Internet Explorer longer works, unless I allow HP updates.  Then the printer won't print, scan, or anything AND Internet Explorer fails.  Uninstalling and reinstalling the HP software but disallowing HP updates worked until Microsoft determined I needed an automatic update and then the problems reoccurred.  Seven weeks and hundreds of dollars in tech work has not solved this problem.  (Incidentally the printer works fine with my new laptop using Windows 7, but it definitely cannot function with Windows XP.  What do I try next?

Provost
ShlomiL
Posts: 8,729
Registered: ‎01-03-2011
Message 2 of 21 (6,175 Views)

Re: HP Officejet Pro 8600 software issues

Hi,

Follow the steps below. Make sure to reboot your PC once completing the sescribed steps:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=us&dlc=en&lc=en&product=4323659&tmp...

 

Please let me know of any change,

Shlomi

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Student
cafostr
Posts: 1
Registered: ‎05-21-2012
Message 3 of 21 (6,162 Views)

Re: HP Officejet Pro 8600 software issues

How do I change the scanner resolution for scanning to pdf?  70 is a little fuzzy and 200 makes the files too large.  Is there anyway to set it for about 125?

Distinguished Professor
SeanS
Posts: 3,102
Registered: ‎11-22-2011
Message 4 of 21 (6,068 Views)

Re: HP Officejet Pro 8600 software issues

[ Edited ]

cafostr wrote:

How do I change the scanner resolution for scanning to pdf?  70 is a little fuzzy and 200 makes the files too large.  Is there anyway to set it for about 125?


What application(s) are you using the scan? The HP Solutions Center allows your to specify what resolution you need. Heres a screenshot:

 

 ScanRes.png

 

Hope this helps!

Sean

 

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Student
amitsha
Posts: 1
Registered: ‎07-22-2012
Message 5 of 21 (5,951 Views)

Re: HP Officejet Pro 8600 software issues

Just purchased 8600 updated all drivers and now when printer goes to eco sleep it loses touch and connection with my wireless router is there a fix for this?

 

 

Top Student
rrambert
Posts: 8
Registered: ‎11-28-2012
Message 6 of 21 (4,733 Views)

Re: HP Officejet Pro 8600 software issues

I have incoming faxes forwarded to my email address.  When I view or print the downloaded fax it is in Landscape mode instead of Portrait.   As a result it is stretched and do not look like the actual fax.  I have reviewed all the setting and do not know why they are forwarded that way.  The paper copy is in the correct format; however, when it is emailed to me it is in landscape mode.  Please advise.  Travis

Associate Dean
Shane_R
Posts: 7,948
Registered: ‎11-28-2011
Message 7 of 21 (4,697 Views)

HP Officejet Pro 8600 software issues

Are you saving the files as a PDF or TIFF?

What firmware version is installed on the printer?
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Top Student
rrambert
Posts: 8
Registered: ‎11-28-2012
Message 8 of 21 (4,687 Views)

Re: HP Officejet Pro 8600 software issues

firmware:  CLP1CN1232AR

 

Format usedC  PDF

 

Same problem when i change from email to saving to network.

 

please advise.

 

thanks

Associate Dean
Shane_R
Posts: 7,948
Registered: ‎11-28-2011
Message 9 of 21 (4,686 Views)

HP Officejet Pro 8600 software issues

Switch the file type to TIFF and see what happens.
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Top Student
rrambert
Posts: 8
Registered: ‎11-28-2012
Message 10 of 21 (4,681 Views)

Re: HP Officejet Pro 8600 software issues

i need to use pdf format to change or add documents. the same problem is the same with tiff. i can add additional file in the tiff format. is my firmware up todate? i believe i have a defect with the printer. i had the 8500 pro and i didn't have a problem
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