HP Officejet Pro 8600 software will not open--windows 8 (417 Views)
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Student
we2005
Posts: 1
Registered: ‎04-30-2013
Message 1 of 4 (417 Views)

HP Officejet Pro 8600 software will not open--windows 8

HP Officejet Pro 8600 software will not open--windows 8

Regents Professor
jason_h
Posts: 3,962
Registered: ‎10-09-2012
Message 2 of 4 (405 Views)

Re: HP Officejet Pro 8600 software will not open--windows 8

Hey we2005,

 

What happens when you try to open the HP Printer Assistant software for the HP Officejet Pro 8600 on your Windows 8 PC?

 

Do you get any errors or does it simply do nothing?  

 

How is the printer connected to this PC?

 

How did you install the program? (from a CD or a download)

 

I need a little more information to be able to best assist with your issue.

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
Student
REO3715
Posts: 1
Registered: ‎05-22-2013
Message 3 of 4 (364 Views)

Re: HP Officejet Pro 8600 software will not open--windows 8

I am having this same problem. The HP8600 is connected via a wireless connection. The print function works but when I click on the HP8600 desktop Icon it will not open to allow use of the scan features etc.

Regents Professor
jason_h
Posts: 3,962
Registered: ‎10-09-2012
Message 4 of 4 (355 Views)

Re: HP Officejet Pro 8600 software will not open--windows 8

Hey REO3715,

 

Do you get an error when you try to open the HP Printer Assistant software?

 

Does it do nothing?

 

Does it open a notepad with some crazy looking text in it?

 

There are a few things that could be wrong and want to make sure I have the full picture of the problem at hand.  

 

  • What is the Operating System of the PC connected to the Officejet Pro 8600?
  • Did you install from a CD or a download?
  • Have you recently upgraded your Operating System, such as Windows 7 to Windows 8?

Jason

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
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