• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Windows Vista 32.

 

Hello,

 

my printer all of a sudden gives me problems. Although I exchanged the black cartridge, it prints in Black only with a wavy/unclear printing pattern. When I print Colour, most of the writing is in yellow.

 

I tried to align the cartridges. The error message is "Alignment failed. Refer to device documentation for details". I do not have the documentation - in addition, I assume that more is available online.

 

How do I proceed? Would you have any idea why my printer is not doing its job properly?

 

Thank you for your help.

3 REPLIES 3
HP Recommended

This document could have helpful information:

 

Print quality

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
HP Recommended

Hello,

 

thank you for posting this document.

 

Unfortunately my problem persisted even after aligning the printer, cleaning the print heads, and calibrating the linefeed.

 

What should have been black or grey was mostly bright yellow (with some black and grey in it).

 

The printhead health was good for all 4 cartridges.

 

However, switching off the printer after all these changes and turning it back on did the job. The machine was busy for five minutes when it started up again and then printed correctly.

 

So your recommendations worked - thank you.

 

FSPH

 

 

HP Recommended

I am having the same problem.

Printhead alignment failed.

 

Do I need to replace the print heads?

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.