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jcrsmom
Posts: 1
Member Since: ‎09-17-2009
Message 1 of 2 (862 Views)

HP PSC 750xi Driver Install Probelm

I have an HP PSC 750xi printer that I can not get installed.  It shows up in the device manager but it will not accept the printer drivers when you try to install it.  I have used both the CD that came with it and the drivers for it on HP's site.  I tried it on 2 different computers both running Windows XP and I have the same problem on both computers.  I have tried swapping out the USB cable as well.

 

 

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Bob_Headrick
Posts: 16,322
Member Since: ‎11-17-2008
Message 2 of 2 (851 Views)

Re: HP PSC 750xi Driver Install Probelm


jcrsmom wrote:

I have an HP PSC 750xi printer that I can not get installed.  It shows up in the device manager but it will not accept the printer drivers when you try to install it.  I have used both the CD that came with it and the drivers for it on HP's site.  I tried it on 2 different computers both running Windows XP and I have the same problem on both computers.  I have tried swapping out the USB cable as well.


If the PSC 750 is showing up in the device manager but you cannot install the driver it would indicate that you connected the USB cable to the printer before installing the driver.  This can cause some issues that result in the install failing.  Unplug the USB cable, then you can uninstall the PSC 750 as shown here

 

Once the uninstall has completed sucessfully then install the driver and do not plug in the USB cable until instructed.

 

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

 

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

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