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langmere
Posts: 4
Member Since: ‎05-24-2013
Message 1 of 6 (8,475 Views)
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HP Photosmart c4400 all in one and Windows 8

Hi,

 

My friend has Windows 8 on her new Toshiba Satellite c850d-11Q.

 

Attempting to install her C4400 all in one printer, a message appeared saying it was not compatible with the O.S.

 

Can we download drivers for this o.s, if so how please?

 

We almost need an idiots guide but can follow advice.

 

Thank you

 

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ShlomiL
Posts: 9,793
Member Since: ‎01-03-2011
Message 2 of 6 (8,464 Views)

Re: HP Photosmart c4400 all in one and Windows 8

Hi,

Download and install the following software for Windows 8:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109096-1&cc=us&dlc=en&lc=en...

 

Be sure to keep the USB unplugged from the laptop till the installation prompts to connect it.

 

Finally, be sure to connect the printer into a USB 2.0 port of the laptop and not into the USB3.0 port, the c850d-11Q include 2 USB2.0 and 1 USB3.0 ports - those can be identified by their color.. a USB 32.0 port will usually be blue colored.

 

Shlomi

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Honor Student
langmere
Posts: 4
Member Since: ‎05-24-2013
Message 3 of 6 (8,457 Views)

Re: HP Photosmart c4400 all in one and Windows 8

Hello Shlomi,

 

Thank you for your prompt reply, I will pass this on as my friend is 100miles away, I will come back in a few days I hope to let you know if your help solved the problem.

 

 

Thanks again. 

Honor Student
langmere
Posts: 4
Member Since: ‎05-24-2013
Message 4 of 6 (8,456 Views)

Re: HP Photosmart c4400 all in one and Windows 8

I have just had a thought,  I am using WinXPPro.

 

Could I go the the link, instead of opening the suite and driver to install, save it to my Pc, copy it to CD, and then post it snail mail so that she could install if from the cd? 

 

What do you think!

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ShlomiL
Posts: 9,793
Member Since: ‎01-03-2011
Message 5 of 6 (8,449 Views)

Re: HP Photosmart c4400 all in one and Windows 8

Sure,You may save the file, burn it into a CD and send it.

Then double clicking the file from the CD will run the installation automatically.

 

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Honor Student
langmere
Posts: 4
Member Since: ‎05-24-2013
Message 6 of 6 (8,369 Views)

Re: HP Photosmart c4400 all in one and Windows 8

Shiomil,

 

Sorry it has taken so long to reply.

Yesterday  (Friday 21st June) was the first opportunity to attempt you suggestion, and it went like a dream.

 

Because my friend knows a little less than I do, I used Teamviewer with her, and sorted it like that, it was alot quicker.

 

Your link put us straight to the answer that we wanted, so thank you very much.

 

Langmere.

 

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