Honor Student
Posts: 2
Member Since: ‎08-04-2014
Message 1 of 4 (316 Views)

HP Printer Assistant won't open



I have a HP Offficejet Pro 8600 Plus, and am using a windows 8.1 pc.  I am trying to open the printer assistant so that I can scan and OCR.  I used to be able to do this fine, but now I can't even start the Printer Assistant.  I have tried reinstalling the full software, but that has no difference. 


When I go to open the printer, nothing seems to happen, but when you look at the task manager, it shows hundreds of HP Printer Assistant processes.  Eventually I get booted out of the session back to the windows user login. 


I can print, and scan using HP AiO Remote app on the same machine.  Scan doesn't allow for OCR. 


No idea what started this behaviour, but would appreciate help to get it back to working.



Posts: 12,593
Member Since: ‎01-03-2011
Message 2 of 4 (288 Views)

Re: HP Printer Assistant won't open

Hi Jason,

Try following the steps to install the patch blow, altough it describe a different scenario I believe that should resolve the issue you are facing:


Please let me know if that may help.


Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution :smileyhappy:
Honor Student
Posts: 2
Member Since: ‎08-04-2014
Message 3 of 4 (283 Views)

Re: HP Printer Assistant won't open



Thanks for getting back to me.  I tried the solution, and restarted, but it did not resolve the problem.


Any other ideas?



HP Support Agent
Posts: 10,937
Member Since: ‎09-02-2013
Message 4 of 4 (254 Views)

Re: HP Printer Assistant won't open

[ Edited ]

Hi there Jason, aka @Jaskeys ,


I would like to make a suggestion that might help you with the Solution Center problem you're having.


I'd suggest Uninstalling the Printer Software and reinstalling the printer: HP Officejet Pro Full Feature Software and Driver


Hopefully that will give you back the full software and driver package with all of the features to scan again.


Best wishes:smileyhappy:

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R a i n b o w 7000

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