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Honor Student
Jaskeys
Posts: 2
Member Since: ‎08-04-2014
Message 1 of 4 (143 Views)

HP Printer Assistant won't open

Hi,

 

I have a HP Offficejet Pro 8600 Plus, and am using a windows 8.1 pc.  I am trying to open the printer assistant so that I can scan and OCR.  I used to be able to do this fine, but now I can't even start the Printer Assistant.  I have tried reinstalling the full software, but that has no difference. 

 

When I go to open the printer, nothing seems to happen, but when you look at the task manager, it shows hundreds of HP Printer Assistant processes.  Eventually I get booted out of the session back to the windows user login. 

 

I can print, and scan using HP AiO Remote app on the same machine.  Scan doesn't allow for OCR. 

 

No idea what started this behaviour, but would appreciate help to get it back to working.

 

Jason

Provost
ShlomiL
Posts: 10,132
Member Since: ‎01-03-2011
Message 2 of 4 (115 Views)

Re: HP Printer Assistant won't open

Hi Jason,

Try following the steps to install the patch blow, altough it describe a different scenario I believe that should resolve the issue you are facing:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03640384&cc=il&dlc=en&lc=en

 

Please let me know if that may help.

Shlomi

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If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
Honor Student
Jaskeys
Posts: 2
Member Since: ‎08-04-2014
Message 3 of 4 (110 Views)

Re: HP Printer Assistant won't open

Hi,

 

Thanks for getting back to me.  I tried the solution, and restarted, but it did not resolve the problem.

 

Any other ideas?

 

Jason

HP Support Agent
Rainbow7000
Posts: 7,943
Member Since: ‎09-02-2013
Message 4 of 4 (81 Views)

Re: HP Printer Assistant won't open

[ Edited ]

Hi there Jason, aka @Jaskeys ,

 

I would like to make a suggestion that might help you with the Solution Center problem you're having.

 

I'd suggest Uninstalling the Printer Software and reinstalling the printer: HP Officejet Pro Full Feature Software and Driver

 

Hopefully that will give you back the full software and driver package with all of the features to scan again.

 

Best wishes:smileyhappy:

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