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Honor Student
Posts: 2
Member Since: ‎08-04-2014
Message 1 of 6 (385 Views)

HP Printer Assistant won't open

Hi,

 

I have a HP Offficejet Pro 8600 Plus, and am using a windows 8.1 pc.  I am trying to open the printer assistant so that I can scan and OCR.  I used to be able to do this fine, but now I can't even start the Printer Assistant.  I have tried reinstalling the full software, but that has no difference. 

 

When I go to open the printer, nothing seems to happen, but when you look at the task manager, it shows hundreds of HP Printer Assistant processes.  Eventually I get booted out of the session back to the windows user login. 

 

I can print, and scan using HP AiO Remote app on the same machine.  Scan doesn't allow for OCR. 

 

No idea what started this behaviour, but would appreciate help to get it back to working.

 

Jason

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Provost
Posts: 12,940
Member Since: ‎01-03-2011
Message 2 of 6 (357 Views)

Re: HP Printer Assistant won't open

Hi Jason,

Try following the steps to install the patch blow, altough it describe a different scenario I believe that should resolve the issue you are facing:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03640384&cc=il&dlc=en&lc=en

 

Please let me know if that may help.

Shlomi

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If my post resolve your problem please mark it as an Accepted Solution Smiley Happy
Honor Student
Posts: 2
Member Since: ‎08-04-2014
Message 3 of 6 (352 Views)

Re: HP Printer Assistant won't open

Hi,

 

Thanks for getting back to me.  I tried the solution, and restarted, but it did not resolve the problem.

 

Any other ideas?

 

Jason

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HP Support Agent
Posts: 11,184
Member Since: ‎09-02-2013
Message 4 of 6 (323 Views)

Re: HP Printer Assistant won't open

[ Edited ]

Hi there Jason, aka @Jaskeys ,

 

I would like to make a suggestion that might help you with the Solution Center problem you're having.

 

I'd suggest Uninstalling the Printer Software and reinstalling the printer: HP Officejet Pro Full Feature Software and Driver

 

Hopefully that will give you back the full software and driver package with all of the features to scan again.

 

Best wishesSmiley Happy

R a i n b o w 7☮☮☮

I work on behalf of HP


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Student
Posts: 1
Member Since: ‎06-03-2015
Message 5 of 6 (63 Views)

Re: HP Printer Assistant won't open

I followed your directions to uninstall the HP Officejet Pro 8600 (network) program and reinstalled the full software program but the printer assistant still will not open. Suggestions?

HP Support Agent
Posts: 11,184
Member Since: ‎09-02-2013
Message 6 of 6 (56 Views)

Re: HP Printer Assistant won't open

[ Edited ]

@JimT1,
Welcome to the communitySmiley Happy

I understand you tried uninstalling and reinstalling the full feature driver for your Officejet 8600 for a network connection, and are unable to open the printer software on your computer. I hope to help!

Please respond to me with the following. If there are any steps here that you have not tried, please try them before responding and include the result:


  1. How is the printer connected to the network (Ethernet or Wireless)?
  2. What is the Operating System of the computer?
  3. Can you make copies from the front of the printer successfully?
  4. Do you see any error codes, and if so, where do you see them and what do they say?
  5. Was there any issues installing the full software?
  6. What happens when you try to open the software?
  7. Have you restarted the printer and computer fully?
  8. What Firewalls and Anti-virus software are installed on your computer?
  9. Have you tried disabling or uninstalling them?
  10. If you're running Windows, run the Print and Scan Doctor and include the results in your reply.
  11. Did you make any recent changes to your set up (physical move, upgrade, downgrade, new software installed, new router, etc)?
  12. Is the printer plugged directly into the wall outlet (avoiding power bars and surge protectors)?
  13. Have you completed all Windows/Mac OS Updates?
  14. Have you tried using a different Ethernet cable?
  15. Have you tried installing the software via USB and then converting the connection to wireless?

If you appreciate my reply to your concern today, click the thumbs up kudos.PNG below! :smileyhappy:


Thank you Smiley Happy

R a i n b o w 7☮☮☮

I work on behalf of HP


Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks”!
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