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Top Student
Zditsky
Posts: 7
Member Since: ‎01-24-2014
Message 1 of 11 (224 Views)
Accepted Solution

HP Printer C3180

Recently updated from Vista to System 7. My printer C3180 won't scan

Regents Professor
sabretooth04
Posts: 5,344
Member Since: ‎07-30-2012
Message 2 of 11 (198 Views)

Re: HP Printer C3180

And.... what did you update afterwards?

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I worked for HP but now I'm retired!
Top Student
Zditsky
Posts: 7
Member Since: ‎01-24-2014
Message 3 of 11 (191 Views)

Re: HP Printer C3180

This update was to my daughter's computer.

To my knowledge there were no subsequent updates other than what Microsoft performs automatically.

Regents Professor
sabretooth04
Posts: 5,344
Member Since: ‎07-30-2012
Message 4 of 11 (187 Views)

Re: HP Printer C3180

Well unfortunately your were told incorrectly.  MS does not update drivers automatically.  You need to install the software and drivers for Win 7 now.

 

Download and install the full featured software and drivers here.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1146331

 

Now try.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
Top Student
Zditsky
Posts: 7
Member Since: ‎01-24-2014
Message 5 of 11 (176 Views)

Re: HP Printer C3180

Sorry - what I meant was that MS downloads and provides updates automatically but not to 3rd party software.

The problem with one of the suggested downloads from HP is that it only applies to Windows 7 64 bit and not the 32 bit which is what my computer is.

 

 

Top Student
Zditsky
Posts: 7
Member Since: ‎01-24-2014
Message 6 of 11 (175 Views)

Re: HP Printer C3180

Not applicable to Windows 7 - 32 bit machine

 

thx

Regents Professor
sabretooth04
Posts: 5,344
Member Since: ‎07-30-2012
Message 7 of 11 (173 Views)

Re: HP Printer C3180

Ummmm it is a drop down menu.  Try using that.  ;-)

 

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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
Top Student
Zditsky
Posts: 7
Member Since: ‎01-24-2014
Message 8 of 11 (167 Views)

Re: HP Printer C3180

The dropdown menu has no provision for a 32 bit machine

 

thx

Regents Professor
sabretooth04
Posts: 5,344
Member Since: ‎07-30-2012
Message 9 of 11 (164 Views)

Re: HP Printer C3180

Yes it does.  You need to use the drop down and scroll.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=1146...

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
Top Student
Zditsky
Posts: 7
Member Since: ‎01-24-2014
Message 10 of 11 (160 Views)

Re: HP Printer C3180

I must be totally blind - I could have swore that I looked for a scroll.

I won't be able to try this solution until tomorrow or Tues.

 

Many Thanks for all of the help. I 'll report back after downloading.

 

Z

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