11-27-2013 08:18 AM
my printer is new but keeps telling me its off line, it will work some time but I have to rebute my computer and shut off printer for it to work, and it only works sometime, very troublesome for me a senior. I have contacted HP and they have walked me thru but only works for a while, then the same thing. it is a HP OFFICE JET 460, I am connected to wifi Arris 4142. please help
12-03-2013 11:27 AM
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Welcome to the HP Support Forums.
I understand that you are having connectivity issues between your printer and your Officejet 4620. I'm presuming that you are connected wirelessly to your printer because you have an Arris 4142. I have included a document with detailed trouble shooting steps to take when your printer doesn't maintain a wireless connection.
Printer Does Not Maintain Wireless Connection
I work on behalf of HP
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12-04-2013 09:13 PM
Windows 8.1 with a LaserJet 1000 connected through a USB connection - the system can't find the driver.
On the non-compliant products support page this printer is noted as not being supported in Windows 8 but is supported in 8.1 through an 'In-OS' driver. I've followed the recommended Add Printer sequence for LaserJet printers, including the Windows Update sequence (which did add several printers to the initial list) but I don't see the 1000 listed.
This is a new HP desktop - 810-170st. The Devices and Printers Control Panel page does show the printer but status shows 'Driver is unavailable'
Any suggestions as to next steps?
12-15-2013 02:55 PM
I have the officejet 7500 910 wideprint.I think it has to do with the wireless connection and ssid and keys. It seems that if I fix the one it messes it up with the other!!! PAIN!
12-23-2013 09:12 AM
i first downloaded softwarecto my rt with usb. then i followed steps for wireless, i setup the hp6600 for internet printing as well. hp printer printed confirmation, but i cant print word documents or even attachments