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Intern
charlenereeves
Posts: 25
Member Since: ‎09-08-2009
Message 1 of 8 (706 Views)

HP Printer Officejet Pro 8600

I have Win 7 64 and an HP rebuit printer Officejet Pro8600 that will not install on a notebook.

Charlene
Distinguished Professor
DevRao
Posts: 2,736
Member Since: ‎02-03-2010
Message 2 of 8 (692 Views)

Re: HP Printer Officejet Pro 8600

Hi,

 

Please provide more details on the issue like what is the type of connection and what happens when you try to install is there any error message?

Although I am an HP employee, I am speaking for myself and not for HP.

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Intern
charlenereeves
Posts: 25
Member Since: ‎09-08-2009
Message 3 of 8 (681 Views)

Re: HP Printer Officejet Pro 8600

I have Win 7 Hp Officejet CM749-64001 SN 26RBWQWD. The printer says no driver the diagnostics says fine??? The printer will print with instructions from itself good yet no other ways. I have downloaded drivers I can't count the times and it fails-says web only or read only at times.  Always says no drivers and unavailable. There are no answers or suggestions  only the details  "sys32/Drivers/Wdcsam64sys"  also says WD SES driver is bad.  I uninstalled the WD SES driver and then reinstalled it---now works good. The Device Manager alsws has the usual yellow sign for error also finding no drivers. I have had a previous HP Plus 8600 that failed and printer was replaced by HP. I am at my wits end. I plug the printer USB and recognises it but also doesn't work.The USB plugs in and tries to reinstall it but fails.

 

Help please before it goes in file 13.

 

Charlene

Charlene
Distinguished Professor
DevRao
Posts: 2,736
Member Since: ‎02-03-2010
Message 4 of 8 (678 Views)

Re: HP Printer Officejet Pro 8600

Hi,

 

Try downloading and installing only basic drivers from link below and also try downloading the HP printer Install Wizard which helps in installing printer driver.

 

Is the printing being installed on a network?

If possible can a screenshot be captured and attached in this post to understand the error?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Intern
charlenereeves
Posts: 25
Member Since: ‎09-08-2009
Message 5 of 8 (675 Views)

Re: HP Printer Officejet Pro 8600

How do I insert pictures

Charlene
Intern
charlenereeves
Posts: 25
Member Since: ‎09-08-2009
Message 6 of 8 (670 Views)

Re: HP Printer Officejet Pro 8600

I have uploaded pictures but how do I accept them.

Charlene
Distinguished Professor
DevRao
Posts: 2,736
Member Since: ‎02-03-2010
Message 7 of 8 (658 Views)

Re: HP Printer Officejet Pro 8600

Hi,

 

Download and run HP Printer install Wizard from link below to assist in installing printer.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109033-2&cc=us&dlc=en&lc=en...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Intern
charlenereeves
Posts: 25
Member Since: ‎09-08-2009
Message 8 of 8 (645 Views)

Re: HP Printer Officejet Pro 8600

Tried with no success.

Charlene
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