Question
Reply
 
Student
greensturm
Posts: 1
Member Since: ‎10-16-2010
Message 1 of 1 (449 Views)

HP Solution Center can't find printer

On clean Windows 7 instaled Photosmart D5460 printer works fine, but when I needed printer maintenance and I've installed HP Solution Center it doesn't find the printer (I get the following message: "HP solution center cannot run because you device instalation is not complete.").

HP Print Diagnostic Utility 3.0 doesn't find any issues, and I've tried for 4 hours reinstalling the driver and other software several times (from downloaded file: PS_SF_03_D5400_NonNet_Full_Win_WW_130_140), also following instructions on one of you support pages, removed everything, restarted, installed with and without printer connected, and still can't figure out what else must I do to make HP solution center recognize my printer. I've even changed the USB cable and ports, closed all unnecesary background programs and services...

Is there something wrong with the printer?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation