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Maria_1
Posts: 6
Member Since: ‎02-11-2012
Message 1 of 12 (1,821 Views)

HP Solution Center not working anymore on Officejet 4500 G510n-z

[ Edited ]

Hi,

 

my problem:

The HP Solution Center did work after it was installed for the first time on my main computer (Windows XP, 32 bit);

After installing several other programs on this computer

AND after installing the Solution Center on my Laptop (Windows 7, 32bit),

It is now impossible to open the Solution Center on the main computer -

The Window opens for some seconds, then a grey rectangle (Window?) opens in the center of it and both are closed within another second with a sound ("blimp").

 

I did already uninstall all programs including the HP solution Center, clean the registry (ccleaner), remove all folders that were still present and after having restarted for many times I reinstalled the HP solution Center.

The problem is still present;

 

I did run all the diagnose programs, only the scanning diagnose program suggested to download a patch from 2008 for Vista 64 bit version,

but I run Windows XP, my Software is from 2010 and the printer from 2011;

 

I let the update Program already do some work, without success;

 

I would like to use the scanning function of the HP Solution Center, because scanning by starting from the .exe file gives me only pictures as output;

starting from printer does not work either, but it did not work ever before, even when it was possible to start it from the Solution Center;

 

Product Name and Number: Officejet 4500 G510n-z

Operating System: Windows XP 32 bit Service Pack 3 in a router connected network with Windows  7, 32 bit

Error message: none

Changes made to the system before the issue occurred: see above

Connection: Wireless

 

What can I do now to resolve the problem ?

 

Greetings,

Maria

Regents Professor
8lives
Posts: 5,232
Member Since: ‎12-02-2008
Message 2 of 12 (1,808 Views)

Re: HP Solution Center not working anymore on Officejet 4500 G510n-z

Hi, try running this removal tool.

Run it to a least level 3.



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Top Student
Maria_1
Posts: 6
Member Since: ‎02-11-2012
Message 3 of 12 (1,668 Views)

Re: HP Solution Center not working anymore on Officejet 4500 G510n-z

Thank you for reply,

unfortunatly this did not solve the problem;

actually it did not change anything in the behaviour of th program;

 

Greetings,

Maria

Regents Professor
8lives
Posts: 5,232
Member Since: ‎12-02-2008
Message 4 of 12 (1,662 Views)

Re: HP Solution Center not working anymore on Officejet 4500 G510n-z

Is your Adobe Flash Player up to date? (latest is 11.1.102.62)



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Please mark the post that solves your issue as "Accept as Solution".
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Top Student
Maria_1
Posts: 6
Member Since: ‎02-11-2012
Message 5 of 12 (1,657 Views)

Re: HP Solution Center not working anymore on Officejet 4500 G510n-z

yes, of course;

I actually updated it or un- and reinstalled it before or after reinstalling the HP Software;

you see, I did so for several times, but without success;

I hope there is a way to make it work;

 

Greetings,

Maria

Regents Professor
8lives
Posts: 5,232
Member Since: ‎12-02-2008
Message 6 of 12 (1,653 Views)

Re: HP Solution Center not working anymore on Officejet 4500 G510n-z

Check that the hpqtra08 and hpqste08 services are running.



--------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
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Top Student
Maria_1
Posts: 6
Member Since: ‎02-11-2012
Message 7 of 12 (1,651 Views)

Re: HP Solution Center not working anymore on Officejet 4500 G510n-z

both are running;

 

 

Regents Professor
8lives
Posts: 5,232
Member Since: ‎12-02-2008
Message 8 of 12 (1,644 Views)

Re: HP Solution Center not working anymore on Officejet 4500 G510n-z

Check that you have only one copy the Flash?x.ocx file.

What antivirus are you using.



--------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
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Top Student
Maria_1
Posts: 6
Member Since: ‎02-11-2012
Message 9 of 12 (1,639 Views)

Re: HP Solution Center not working anymore on Officejet 4500 G510n-z

I just wrote a long post which seems to be gone now -

I use Avast Antivirus,

turned off and being offline while un- and reinstalling,

same with Spybot ant Malwarebytes test version;

Where can I find this file, my search program was not successful

Greetings,

Maria

Regents Professor
8lives
Posts: 5,232
Member Since: ‎12-02-2008
Message 10 of 12 (1,634 Views)

Re: HP Solution Center not working anymore on Officejet 4500 G510n-z

The program is found in windows\system32\macromed\flash folder.

There should only be one file ending in .ocx

Do you have the same problem when running as another user on the XP computer?



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Please mark the post that solves your issue as "Accept as Solution".
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