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01-23-2012 07:56 PM
I upgraded from Windows XP to Windows 7. The printer appears to work just fine. The software for "HP Solution Center" will not install and indicates the printer is not found, yet the pc communicates with the printer with other programs. When running a network test from the printer it indicates the Ethernet cable is not plugged in. NOT true..
08-11-2013 04:29 PM
No not really. Just to download and reinstall the latest version of the software.
I was able to clean my system of all kinds of mailware removing all the Cookies. Then reinstalling the latest software was able get the HP Solution Center to load and run. It even found the network printer without having to put in the printers IP address which had been changed from the default.
08-12-2013 06:26 AM
FYI, check out Shane's Solution Center FAQ...