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Kobac
Posts: 19
Member Since: ‎04-28-2013
Message 101 of 171 (304 Views)

Re: HP Solutions Center for my Windows 7 64-bit Home Premium PC?

Thanks again!
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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 102 of 171 (294 Views)

Re: HP Solutions Center for my Windows 7 64-bit Home Premium PC?

Hi Kobac,

 

No problem I am here to assist the customer. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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DaleBr
Posts: 90
Member Since: ‎05-03-2012
Message 103 of 171 (271 Views)

HP Solutions Center not being recognized for my HP Photosmart All-In-One C309g printer

 

Similar Problem

 

 

We had wireless network (DSL modem, router, HP laptop, and HP printer).

 

The modem went bad.

 

It and the router was replaced with a wireless gateway.

 

It was simple to get the laptop connected wirelessly.

 

We had problems getting the printer setup wirelessly.

 

I found the needed information in the setup/user-manual for the printer (Photosmart All-In-One, C309g).

 

The setup is only available via using the printer's  screen menus.

 

The printer is now working wireless on our wireless network.

 

But...

 

I can't bring up the HP Solution Center software, so that I can scan, check ink levels, etc.

 

I get  the error message:

 

"Device Installation is not complete.  Please plug-in USB cable or rerun the setup program from the install CD for a network connection".

 

OK...I didn't have to use the original install CD in order to add a wireless printer to the wireless network.

 

Do I have to now to get HP Solution Center ?

 

If I go to your Driver and Update  webpage, the updated driver executable found or this printer is:

 

PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175.exe

 

This is an entire suite of software used/available when you initially install (or reinstall) the printer software.

 

My guess is that the HP Solution Center is not recognizing that the printer is wireless.

 

Is there a way that I can just install an "upgrade" so that the HP Solution Center works ?

 

If I must use the above executable,

does it do a full install (everything) or am I able to select the item(s) that I want to install ?

 

The main thing here is, the printer is working with the wireless network, and I don't want to mess anything up.

 

Are there any other items that I must add/reinstall from the .exe file (above), and if so, can the be individually

installed ... not have to install the entire suite ?     If so, what items do I need to install ?

 

If I only need to install/update the HP Solution Center, from where do I obtain it and its installer ?

 

Thank you

 

 
 
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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 104 of 171 (258 Views)

Re: HP Solutions Center not being recognized for my HP Photosmart All-In-One C309g printer

Hi DaleBr,

 

Follow the steps below to update the software to the latest version.

 

Step one: Clear temp directory

1. Type %temp% in the run or search for programs and files field

2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).

3. Continue with Step 2 below

 

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-73652-3&cc=us&dlc=en&lc=en&...=

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. Type %temp% in the run or search for programs and files field

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4

12. When the uninstall has completed restart the computer

13. Run Disk cleanup from Accessories\ System Tools folder under all programs

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

 

Let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Teacher
DaleBr
Posts: 90
Member Since: ‎05-03-2012
Message 105 of 171 (253 Views)

Re: HP Solutions Center not being recognized for my HP Photosmart All-In-One C309g printer

Hi:

 

Thank you for your detailed reply !

 

I need to follow your instructions (their laptop is out of state from where I am).

 

Questions:

 

What do 7z and CCC folders represent ?

 

Why do I need to re-install Adobe Flash ?

 

Thank you

 

DaleBr

 

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 106 of 171 (245 Views)

Re: HP Solutions Center not being recognized for my HP Photosmart All-In-One C309g printer

Hi DaleBr,

 

Questions:

 

What do 7z and CCC folders represent ? These are folders located when you extract the software in the %temp% folder

 

Why do I need to re-install Adobe Flash ? Adobe flash player is used to help run Solution Center

 

Let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Teacher
DaleBr
Posts: 90
Member Since: ‎05-03-2012
Message 107 of 171 (238 Views)

Re: HP Solutions Center not being recognized for my HP Photosmart All-In-One C309g printer

Hi:

 

I hate to bother you with this...but...another picky question.

 

Before proceeding with your detailed instructions,

 

are there any already-installed programs, that need to be uninstalled.

 

Thank you

 

DaleBr

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 108 of 171 (231 Views)

Re: HP Solutions Center not being recognized for my HP Photosmart All-In-One C309g printer

Hi DaleBr,

 

The steps I have provided should completely remove all the HP printer software installed for this printer. Then you can reinstall it cleanly onto the system again.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Teacher
DaleBr
Posts: 90
Member Since: ‎05-03-2012
Message 109 of 171 (229 Views)

Re: HP Solutions Center not being recognized for my HP Photosmart All-In-One C309g printer

OK...Thanx !

Honor Student
Randyco
Posts: 2
Member Since: ‎08-20-2013
Message 110 of 171 (201 Views)

Re: HP Solutions Center not being recognized for my HP Photosmart All-In-One C309g printer

Followed these directions exactly and it still didn't work. Got a fatal error message and the printdr said to load the program again. Have tried to load multiple times without success. HELP!
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