HP c309a printing blank pages from new Dell Win8 laptop (80 Views)
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Student
viben
Posts: 1
Member Since: ‎04-29-2014
Message 1 of 2 (80 Views)

HP c309a printing blank pages from new Dell Win8 laptop

I have a c309a installed on the network via LAN to the router.  It works fine with Win-Vista and Win-7 computers wired and wirelessly connected to the network.

 

A new Dell laptop with Win-8 is connecting to printer, but nothing but blank pages comes out of the printer - even when trying to print a test page from Printer Properties in Windows.

 

I have tried to istall the complete HP printer software from the HP website, also via HP Print and Scan Doctor, which din in fact install on the laptop, as well as from the disc that came with the printer - but in vain.  I have downdoaded the software repeatedly. It runs the file extraction, but nothing happens when done.  Not even an error message.  When attempting to run setup.exe from the disc, nothing happens either. The disc runs for little while, then stops.  No error massage in this case either.

 

I have removed the free McAfee security program that came with the laptop, in the hope that it was terminating the installation, but to no avail.

 

Please help!   

HP Support Agent
Sunshyn2005
Posts: 3,660
Member Since: ‎09-02-2013
Message 2 of 2 (55 Views)

Re: HP c309a printing blank pages from new Dell Win8 laptop

Hi viben,

 

I understand you are having issues installing the HP software on your new Dell with Windows 8, and that you can not print from the windows 8 machine as you get only blank pages. Please try the following steps and let me know how it works out.

 

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
  2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
  3. Download the software and choose to save as, save to desktop > HP Photosmart Premium Fax All-in-One C309 Series Full Feature Software and Driver
  4. After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
  5. Look for, and open the folder starting with 7z (Example: 7zS2356)
  6. Open folder Util
  7. Open folder CCC
  8. If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
  9. When the uninstall has completed restart the computer
  10. Follow these steps to reset the registry settings and options for Windows Installer.
     
    • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    • In the Open box, type msiexec /unregister, and then click OK.
    • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    • In the Open box, type msiexec /regserver, and then click OK
       
      If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
     
  11. Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
  12. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
  13. Restart the computer
  14. Download and run the HP Printer Install Wizard for Windows

The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.

 

It is a good idea to keep your antivirus and firewalls off while troubleshooting, but don't forget to turn them back on after! :smileyhappy:

 

I hope this helps.

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Sunshyn2005


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