01-11-2012 01:47 PM
I just replaced my Win XP system with a Win 7 system. I installed the OfficeJet Pro 8500 wireless software from the HP website. On the XP system I was able to choose the input tray (1 or 2) from printer preferences. On the Win 7 system I no longer see that option in printer preferences. How do i fix it?
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01-11-2012 01:50 PM - edited 01-11-2012 10:16 PM
Make sure the 2nd tray is set as installed:
Enter Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Second Tray as installed and click OK to save the change.
Now the 2nd tray should appear as expected.
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