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09-21-2011 07:05 AM
I hope HP can help me with this one! i have a psc 1315 that i have been using for the last couple of years but have recently changed my operating system to windows 7 and the driver on the disc that came with the printer is not windows 7 compatible. Downloaded a driver from your website and now only the scanner works! Help please, i have urgent docs to print!
09-21-2011 08:15 AM
You probably need to make sure you downloaded the right driver. Then uninstall what you installed and try again. Do you have Windows 7 32bit or 64bit? It does make a difference which version.
Here is a link to the Win 7 32bit versions of software for your printer:
I notice on this page there is an update for when you upgrade to Win 7.
09-21-2011 09:23 AM
...and, you could use the Printer Install Wizard to get the driver.... it's a tool from hp just for this situation
09-21-2011 11:45 AM
hey there, its a 32-bit and i also dont have access to the internet on that pc. did the uninstalling, made sure there were no files left, reinstalled and still not installed correctly. i do have to mention though that i dont have access to the internet on that specific PC. with xp i had no problem installing with the cd it came with, but then i changed my operating system to win 7. my guess is that some of those files that didnt want to open(problem report) because they required updates. have no idea what to do!
09-21-2011 12:46 PM
at the product page, here, you can grab the installer package on a different machine and/or you can order the physical CD that will work on win7...
10-19-2012 10:09 AM
@arjun9622, are you also needing the driver download for your HP 1315? If so what is your operating system (click on your start menu, right click on "Computer" and left click on "Properties"). I will also need to know if the OS runs 64bit or 32bit.
04-12-2013 11:05 AM
I have downloaded the 64 bit Win7 file (362MB) and I've run it and it fails. I've uninstalled and reloaded. Fails. I've tried the trouble shooting and nothing works. It did work before and I reloaded my PC and now it doesn't. Any help you can provide will be greatly appreciated.
05-23-2013 02:33 PM