11-05-2009 02:04 PM - edited 11-05-2009 02:06 PM
I have a Photosmart 3210 and I am running Windows 7 (64 bit). I downloaded the latest Solution Center for my O/S, but have the following problem as detailed in the picture below, can anyone help me as I am not able to use anything other than the print functionality
(Does this site does not support images?)
Solved! Go to Solution.
11-05-2009 02:50 PM
We have had a talk about this and could you try unistalling and reinstalling the adobe flash.
You already have the latest version but it may be corrupt in some way.
We have only seen this type of error with very early version of flash installed.
I work for HP
11-05-2009 03:17 PM
I think we have discovered the problem... I uninstalled Flash using the Flash uninstaller located here: http://kb2.adobe.com/cps/141/tn_14157.html
I then reinstalled the Flash Player and proceeded to open HP Solution Center. It then showed a dialog box which said it required the Internet Explorer Flash Plugin. I use Firefox as my main browser and therefore never installed the Flash Plugin for Internet Explorer, hence the graphical error.
Answer = Install Internet Explorer Flash Plugin
Thanks for your help JonW, this had been annoying me for several days!