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Student
swright328
Posts: 1
Member Since: ‎01-11-2011
Message 1 of 3 (2,441 Views)

Hp Photosmart c6180 offline

My printer shows as offline and I cannot get it to print.

 

HIstory.  I have a home network.  I was using mcaffe.  the printer went offline.  I downloaded new drivers and it was still offline.  I installed windows 7 and printer worked for a day or so.  Now it is back offline.  I am not very computer literate so I have a hard time when I do troubleshooting.

 

Please adv ise.

Grad Student
dqmcg
Posts: 189
Member Since: ‎04-19-2010
Message 2 of 3 (2,433 Views)

Re: Hp Photosmart c6180 offline

I've included a link to an HP document that includes troubleshooting steps as well as a link to download the Print diagnostic utility. I've added a second link to the Network diagnostic utility to help identify network issues.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en&product=1153494&tmp...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02037530&cc=us&lc=en&dlc=en&product=1153494&tmp...

 

 

Dave M.
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Student
spirit777
Posts: 1
Member Since: ‎08-19-2014
Message 3 of 3 (14 Views)

Re: Hp Photosmart c6180 offline

I have tried various "solutions" to try and get my C6180 to print, but it always appears "offline", even though the hp diagnostics recognises that it is properly connected.  Nothing works.  It did print 1 1/2 pp of a document before it gave up the ghost again.  All inks are completely fresh.

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