Hp Photosmart c6180 offline (2392 Views)
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Student
swright328
Posts: 1
Member Since: ‎01-11-2011
Message 1 of 2 (2,392 Views)

Hp Photosmart c6180 offline

My printer shows as offline and I cannot get it to print.

 

HIstory.  I have a home network.  I was using mcaffe.  the printer went offline.  I downloaded new drivers and it was still offline.  I installed windows 7 and printer worked for a day or so.  Now it is back offline.  I am not very computer literate so I have a hard time when I do troubleshooting.

 

Please adv ise.

Grad Student
dqmcg
Posts: 189
Member Since: ‎04-19-2010
Message 2 of 2 (2,384 Views)

Re: Hp Photosmart c6180 offline

I've included a link to an HP document that includes troubleshooting steps as well as a link to download the Print diagnostic utility. I've added a second link to the Network diagnostic utility to help identify network issues.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en&product=1153494&tmp...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02037530&cc=us&lc=en&dlc=en&product=1153494&tmp...

 

 

Dave M.
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