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Student
swright328
Posts: 1
Member Since: ‎01-11-2011
Message 1 of 5 (2,669 Views)

Hp Photosmart c6180 offline

My printer shows as offline and I cannot get it to print.

 

HIstory.  I have a home network.  I was using mcaffe.  the printer went offline.  I downloaded new drivers and it was still offline.  I installed windows 7 and printer worked for a day or so.  Now it is back offline.  I am not very computer literate so I have a hard time when I do troubleshooting.

 

Please adv ise.

Grad Student
dqmcg
Posts: 189
Member Since: ‎04-19-2010
Message 2 of 5 (2,661 Views)

Re: Hp Photosmart c6180 offline

I've included a link to an HP document that includes troubleshooting steps as well as a link to download the Print diagnostic utility. I've added a second link to the Network diagnostic utility to help identify network issues.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en&product=1153494&tmp...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02037530&cc=us&lc=en&dlc=en&product=1153494&tmp...

 

 

Dave M.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.
Student
spirit777
Posts: 1
Member Since: ‎08-19-2014
Message 3 of 5 (242 Views)

Re: Hp Photosmart c6180 offline

I have tried various "solutions" to try and get my C6180 to print, but it always appears "offline", even though the hp diagnostics recognises that it is properly connected.  Nothing works.  It did print 1 1/2 pp of a document before it gave up the ghost again.  All inks are completely fresh.

HP Support Agent
Rainbow7000
Posts: 8,503
Member Since: ‎09-02-2013
Message 4 of 5 (225 Views)

Re: Hp Photosmart c6180 offline

Hi there @spirit777 , welcome to the forums:smileyhappy:

 

I read your post about your Photosmart C6180 showing you that it's "Offline" and not printing. I wanted to reach out and share some updated links to the appropriate troubleshooting steps for this issue. Afterwards, you should be back online and printing.

 

 

Thank you for posting in the community, have a wonderful day:smileyhappy:

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


R a i n b o w 7000
I work on behalf of HP

Student
drvjmj
Posts: 1
Member Since: ‎10-04-2014
Message 5 of 5 (136 Views)

Re: Hp Photosmart c6180 offline

There is no "accept as solution" to click on, but that was definitely the final solution to my numerous printer problems.  Everything is up an running now.  Thank you.

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