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Honor Student
Tim_G
Posts: 2
Member Since: ‎06-12-2012
Message 1 of 6 (355 Views)

I downloaded software for J6480 onto Windows 7 64bit. When i try to scan, I get HP Photo Essential

I downloaded software for J6480 onto Windows 7 64bit.  When i try to scan, I get HP Photo Essential error message that indicates a problem with Photosmart Essentials software and says to reinstall.  I have Uninstalled and reinstalled this software 4 times now with same result.  What is the fix?

 

 

Distinguished Professor
HardBeatZ
Posts: 3,551
Member Since: ‎05-31-2012
Message 2 of 6 (345 Views)

Re: I downloaded software for J6480 onto Windows 7 64bit. When i try to scan, I get HP Photo Essent

Hello Tim_G,

 

HP Photo Essentials was replaced by a newer program called HP Photo creations. You can find it here

http://www.hp.com/global/us/en/consumer/digital_photography/free/software/photo-creations.html

 

There may be compatibility issues with HP Photo Essentials running on Windows 7 that should not appear with the HP Photo Creations.

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pctech33
Posts: 229
Member Since: ‎02-03-2011
Message 3 of 6 (339 Views)

Re: I downloaded software for J6480 onto Windows 7 64bit. When i try to scan, I get HP Photo Essent

Go to www.hp.com Enter the product name / number. Be sure to check the additional information, like how to install the driver or troubleshooting guides.

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Master's Graduate
RocketLife
Posts: 501
Member Since: ‎01-18-2011
Message 4 of 6 (334 Views)

Re: I downloaded software for J6480 onto Windows 7 64bit. When i try to scan, I get HP Photo Essent

Hi everyone.

 

One clarification: HP Photo Creations is not a direct replacement for Photosmart Essentials. It's designed to help you make creative projects with your photos after you've imported them.

 

For scanning, try Windows' built-in scanning software, Windows Fax and Scan.

 

Hope this helps,

 

RocketLife 

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Honor Student
Tim_G
Posts: 2
Member Since: ‎06-12-2012
Message 5 of 6 (330 Views)

Re: I downloaded software for J6480 onto Windows 7 64bit. When i try to scan, I get HP Photo Essent

Thank you for your reply.  I've used the Windows Fax and Scan and don't have an option there to scan to a PDF file like on the previous versions of J6480 Scan software.  I've been using the TIFF file format but the scan is not as good.  Any way to get a PDF without buying Adobe Acrobat? 

Master's Graduate
RocketLife
Posts: 501
Member Since: ‎01-18-2011
Message 6 of 6 (328 Views)

Re: I downloaded software for J6480 onto Windows 7 64bit. When i try to scan, I get HP Photo Essent

I haven't tried them all, so this isn't an official recommendation, but Google has lots of suggestions for PDF creation software.

 

Hope this helps,

 

RocketLife 

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RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts
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