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Top Student
leolouie
Posts: 5
Member Since: ‎06-20-2012
Message 1 of 10 (939 Views)

I have lost my desktop icon. How can I replace?

I have a 309a all in one with windows 7- 64bit.  I have lost my desktop icon.  How can I replace it?

Distinguished Professor
SeanS
Posts: 3,102
Member Since: ‎11-22-2011
Message 2 of 10 (931 Views)

Re: I have lost my desktop icon. How can I replace?

Hey Leo. What icon is missing? Did you have a shortcut to the printer or was it the Icon for the Solution Center?

 

Thanks!

Sean

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Top Student
leolouie
Posts: 5
Member Since: ‎06-20-2012
Message 3 of 10 (928 Views)

Re: I have lost my desktop icon. How can I replace?

I don't know what you call it, but it was the icon that allowed me to open up and selecting scanning, etc.  By the way the printer is connected and prints from my other programs.

Distinguished Professor
SeanS
Posts: 3,102
Member Since: ‎11-22-2011
Message 4 of 10 (921 Views)

Re: I have lost my desktop icon. How can I replace?

Ok, first lets check to make sure all the HP software is still installed.

 

1. Click the Start Orb in the bottom left of your screen

2. Type "Uninstall" in the search box and select the result titled "uninstall a program"

3. Once here look for anything that begins with HP. See if all the printer software is still here.

 

If not we will need to reinstall the software. Let me know what you find.

 

Thanks!

Sean

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Top Student
leolouie
Posts: 5
Member Since: ‎06-20-2012
Message 5 of 10 (916 Views)

Re: I have lost my desktop icon. How can I replace?

I have two files:

  1. HP Product Detection
  2. HP Update
Distinguished Professor
SeanS
Posts: 3,102
Member Since: ‎11-22-2011
Message 6 of 10 (912 Views)

Re: I have lost my desktop icon. How can I replace?

Ok. It sounds like the software has been uninstalled somehow. Lets reinstall all the software. Download the driver pack here: HP Photosmart Full Feature Software and Drivers

 

Once it is finished run the software and let it finish. This should reinstall the software and place a new icon on your desktop. Let me know if this resolve the issue.

 

Thanks!

Sean

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Student
limac
Posts: 1
Member Since: ‎07-31-2013
Message 7 of 10 (759 Views)

Re: I have lost my desktop icon. How can I replace?

Have no icon on pc for HP photosmart.  Have various icon for HP, but not the one that shows different things to do?? ie: scan, print,photos, ect

Student
babs123
Posts: 1
Member Since: ‎09-28-2013
Message 8 of 10 (697 Views)

Re: I have lost my desktop icon. How can I replace?

I have a new M1210 MFP. FINALLY got the software installed and can print wirelessly. There is no icon on my desktop to allow me to use printer features from my desktop. How do i install it?

 

 

Retired
SuperMario1
Posts: 5,085
Member Since: ‎09-05-2013
Message 9 of 10 (674 Views)

Re: I have lost my desktop icon. How can I replace?

Hello babs123. Try these steps to get an icon for the printer on the desktop.

 

1. Go into Printers and Faxes (Windows XP), Printers (Windows Vista), Devices and Printers (Windows 7 and 8).

2. You should see an icon for the Laserjet M1210. Drag the icon from that folder onto an empty space on the desktop.

3. Try to run it from the desktop.

 

Let me know if this assists you or not. I'm only here to help!
 

Mario

I worked on behalf of HP.
Honor Student
school75-
Posts: 2
Member Since: ‎10-31-2014
Message 10 of 10 (144 Views)

Re: I have lost my desktop icon. How can I replace?

Lost hp icon

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