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Student
Manith_MCN
Posts: 1
Member Since: ‎08-20-2014
Message 1 of 2 (60 Views)

Install network printer

Dear Sir/Madam.

I have a problem with installing a network printer.

I have connected to HP LaserJet CP1025 color and HP LaserJEt 1020 on my computer using OS Microsot Windows 7 64-bits and I share it on a network. For the same OS computer, it is ok. But for Computer using OS Micorosft Windows 7 32-bits cannot install my sharing printer. It popus this massage "Windows cannot connect to the printer. The local print spooler service is not running. Please restart the spooler or restart the machine." 

 I tried to find the answer from the internet and following their step to restart the spooler but still popup the same massage. So please help me to solve this problem. Thanks

Intern
sg_yw
Posts: 57
Member Since: ‎04-30-2013
Message 2 of 2 (18 Views)

Re: Install network printer

Hi ,

 

You probably need to install an additional 32-bit driver on the Win7 x64 computer.  Refer to this technet post for information.  Hope this helps.

 

 

I work for HP.
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