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12-01-2009 11:29 AM
This one is driving me crazy!!!!
I have a relatively new J4680 connected to my home wireless network. I currently have 4 computers successfully printing to it:
2 Dell Windows 7 desktops (which are connected via ethernet to the access point), 1 Windows XP laptop (which is connected wirelessly), and 1 Linux desktop (which is connected wirelessly). All of these computers work perfectly for printing on the J4860 (not as much with scanning, but that's another issue ).
I'm attempting to add the printer to my daughters Laptop (Dell D610, Windows 7, wireless). It's absolutely a NO-GO! When I run the driver installation programs (downloaded Windows 7 32 bit from HP support site), they takd a really really long time (like 2 hours) to run and then end with a message that they failed to install--I've followed the release note suggestion to remove the driver and use the desktop icon to add the device. The same thing happens. I've tried removing all the HP software and plugging the printer in via USB. Windows attempts to load the drivers (about 4 of them ), one of which fails and the process terminates.
I'm pretty much at my wits end. I'm reasonably computer literate. I've got the printer working with both wireless and wired computers, running 3 different operating systems!.....But no matter what I do I can't get the laptop to work with the J4860.
I would very much like some assistance if possible!!!!
12-01-2009 12:56 PM
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