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Honor Student
joeme123
Posts: 3
Member Since: ‎05-11-2010
Message 1 of 3 (1,235 Views)

J6424 Windows 7 Network SCAN

Hi,

 

Printing over the network works fine.

Scanning does not work, no scanners detected.

 

Windows Fax and Scan, New Scan, Error message "No Scanners were detected..."

 

Please can you advise how I can scan via the network using windows 7.

 

Thanks,

Joe

Honor Student
joeme123
Posts: 3
Member Since: ‎05-11-2010
Message 2 of 3 (1,212 Views)

Re: J6424 Windows 7 Network SCAN

No response from support?...

 

I have managed to find and download the Windows 7 full driver - OJJ6400_Full_13.exe

The install goes okay but fails right at the end. I tried following the instructions here:

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSe...

 

Rebooted the printer, the laptop, deleted the printer, uninstalled and reinstalled. I cannot believe how many hoops I have had to jump through and I still can't get this piece of junk to work.

 

HOW DO I GET NETWORK SCANNING TO WORK WITH HP ON WINDOWS 7.

PLEASE SOMEONE TELL ME OR TELL ME IT DOESNT WORK AND I'LL BUY ANOTHER PRODUCT THAT DOES.

 

I have some screenshots of the installation process if it helps, but I cannot see how to upload / attach to this post.

And what is the HP TOTAL CARE I see, how can I get some support?

 

Thanks.

 

 

Honor Student
joeme123
Posts: 3
Member Since: ‎05-11-2010
Message 3 of 3 (1,194 Views)

Re: J6424 Windows 7 Network SCAN

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