L7680 driver installation wont work with Windows 8.1 (963 Views)
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Honor Student
exumsta
Posts: 4
Registered: ‎10-29-2013
Message 1 of 8 (963 Views)
Accepted Solution

L7680 driver installation wont work with Windows 8.1

[ Edited ]

I recently bought a new HP Pavilion laptop and updated to windows 8.1 not long after the purchase.  I tried to install my Officejet Pro L7680 all in one printer today and was unsuccessful on every attempt.  The driver/software will download but when I attempt to install the software I get a message of "cannot find file specified".  I called HP and spoke to a rep who informed me that my printer was too old and wasn't compatible with the Windows 8.1 system.  He said there was no update available for my printer and basically I would have to buy a new printer.  Bad answer!!! 

 

The issue is a missing file from the Preload Drivers folder: Msiexec.exe

 

Please help me find a way to install my printer

HP
Gemini02
Posts: 2,889
Registered: ‎09-03-2013
Message 2 of 8 (933 Views)

Re: L7680 driver installation wont work with Windows 8.1

Hi exumsta

 

I understand you need the drivers for the Win8.1.

 

Make sure you uninstall the old printer software first.

Here is the url to download and install the drivers. Just select your operating system.

The Win8 and Win8.1 is the same Version14.8.0.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4131&lc=en&cc=us&dlc=en&sw_lang=&product=2512...

 

If the one for Win8.1 won't open the try the download for Win8.

 

If you need more assistance just let me know.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP
Honor Student
exumsta
Posts: 4
Registered: ‎10-29-2013
Message 3 of 8 (916 Views)

Re: L7680 driver installation wont work with Windows 8.1

that solution did not work.  i tried installing the driver for both windows 8 and 8.1.  Got the same message about not finding the specified file.

should I uninstall windows 8.1 and reinstall windows 8?  The website says my printer is supported for windows 8

HP
Gemini02
Posts: 2,889
Registered: ‎09-03-2013
Message 4 of 8 (903 Views)

Re: L7680 driver installation wont work with Windows 8.1

Hi exumsta

 

The printer should be able to work with the Win 8.1.

 

When you downloaded the driver did you saveit and then run the file?

If you are just running it some of the packets might get lost.

 

Make sure you run all the windows updates.

Here is a video how to run the windows updates.
http://www.youtube.com/watch?v=4s2armtEgmc

 

Try to unregister and reregister windows installer.
Press the windows logo + R,

type msiexex /unregister in run box and press enter ,

press windows logo + R again,

type msiexec /regserver in run box and press enter.

 

Now try to run the saved download software again.

 

If you need more assistance just let me know.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Honor Student
exumsta
Posts: 4
Registered: ‎10-29-2013
Message 5 of 8 (894 Views)

Re: L7680 driver installation wont work with Windows 8.1

[ Edited ]

no luck with that either.  i made sure to delete the previous downloads, saved the new download, checked for updates but none were available, unregistered and reregistered the installer, and the ran the saved download.  I did this for both Windows 8 and 8.1. Still gives me the same message about not finding the specified file. 

There is a part of the installation process where it tells me to keep my firewall active but that if I'm running anti-virus software it may slow down the process or cause a failure.   I notice that my McAfee program runs a security scan after every download.  Do you think the McAfee may be interfering during the actual installation process?

HP
Gemini02
Posts: 2,889
Registered: ‎09-03-2013
Message 6 of 8 (887 Views)

Re: L7680 driver installation wont work with Windows 8.1

Hi exumsta

 

Yes the anitivirus software could be causing issues.

I would make sure it is turned off during the installation.

 

Here is a url to temporarily disable all the start up programs to see if one of them is causing any issues.
http://theunlockr.com/2012/04/05/how-to-change-windows-8s-startup-programs/

You will have to follow the same steps to enable all again.

 

Let me know how that goes.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Honor Student
exumsta
Posts: 4
Registered: ‎10-29-2013
Message 7 of 8 (871 Views)

Re: L7680 driver installation wont work with Windows 8.1

Whoop Whoop!!!!  That was the problem!  Once I disabled my anti-virus software the installation process went through.  Thank you so much for your diligence and help!!  What a relief to know I don't have to go buy a new printer!!!

Student
GWC14
Posts: 1
Registered: ‎02-25-2014
Message 8 of 8 (349 Views)

Re: L7680 driver installation wont work with Windows 8.1

I am having the very same problem, but how did you disable your McAfee internet security program??  Thanks.

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