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Intern
DocumentRunr
Posts: 29
Member Since: ‎03-14-2011
Message 1 of 5 (2,003 Views)

LaserJet ToolboxFX and scanning software doesn't work. Please provide an update.

Hi All,

            Another frustrated AIO user here, Our LaserJet 3050 is a decent printer and an Ok stand alone Fax machine, but the scanning software hasn't worked for a long time and the Toolbox FX software has never worked. There hasn't been a significant update to the software since the Fall of '07, like 3 mos. after we purchased the machine. I can't use the scan buttons on the machine even though I've installed the full software package. The only scanner that works is the native windows one, which slows us down at work. My laptop is an HP pavilion dv8408us and it's had it's share of difficulties as well. How about broadcasting a fix for this stuff? HP should devote more time and energy into making sure things work in the first place? Nice website front page, though.

Intern
DocumentRunr
Posts: 29
Member Since: ‎03-14-2011
Message 2 of 5 (1,977 Views)

Re: LaserJet ToolboxFX and scanning software doesn't work. Please provide an update.

error message

 


************** Exception Text **************
System.IO.FileNotFoundException: C:\Program Files\Hp\ToolBoxFX\bin\..\resources\images\status_critical_32.png
   at System.Drawing.Image.FromFile(String filename, Boolean useEmbeddedColorManagement)
   at System.Drawing.Image.FromFile(String filename)
   at Com.HP.App.HPAppTools.OOVMessageBox.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at System.Windows.Forms.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 1.0.5000.0
    Win32 Version: 1.1.4322.2470
    CodeBase: file:///c:/windows/microsoft.net/framework/v1.1.4322/mscorlib.dll
----------------------------------------
HPTLBXFX
    Assembly Version: 2.5.191.0
    Win32 Version: 2.5.191.0
    CodeBase: file:///C:/Program%20Files/Hp/ToolBoxFX/bin/HPTLBXFX.exe
----------------------------------------
System.Windows.Forms
    Assembly Version: 1.0.5000.0
    Win32 Version: 1.1.4322.2032
    CodeBase: file:///c:/windows/assembly/gac/system.windows.forms/1.0.5000.0__b77a5c561934e089/system.windows.for...
----------------------------------------
System
    Assembly Version: 1.0.5000.0
    Win32 Version: 1.1.4322.2470
    CodeBase: file:///c:/windows/assembly/gac/system/1.0.5000.0__b77a5c561934e089/system.dll
----------------------------------------
HPTools
    Assembly Version: 2.5.191.0
    Win32 Version: 2.5.191.0
    CodeBase: file:///C:/Program%20Files/Hp/ToolBoxFX/bin/HPTools.DLL
----------------------------------------
AppConstants
    Assembly Version: 2.5.191.0
    Win32 Version: 2.5.191.0
    CodeBase: file:///C:/Program%20Files/Hp/ToolBoxFX/bin/AppConstants.DLL
----------------------------------------
HPAppTools
    Assembly Version: 2.5.191.0
    Win32 Version: 2.5.191.0
    CodeBase: file:///C:/Program%20Files/Hp/ToolBoxFX/bin/HPAppTools.DLL
----------------------------------------
System.Xml
    Assembly Version: 1.0.5000.0
    Win32 Version: 1.1.4322.2032
    CodeBase: file:///c:/windows/assembly/gac/system.xml/1.0.5000.0__b77a5c561934e089/system.xml.dll
----------------------------------------
System.Drawing
    Assembly Version: 1.0.5000.0
    Win32 Version: 1.1.4322.2032
    CodeBase: file:///c:/windows/assembly/gac/system.drawing/1.0.5000.0__b03f5f7f11d50a3a/system.drawing.dll
----------------------------------------
HPToolkit
    Assembly Version: 2.5.191.0
    Win32 Version: 2.5.191.0
    CodeBase: file:///C:/Program%20Files/Hp/ToolBoxFX/bin/HPToolkit.DLL
----------------------------------------

************** JIT Debugging **************
To enable just in time (JIT) debugging, the config file for this
application or machine (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

Student
grimmie2
Posts: 1
Member Since: ‎06-17-2011
Message 3 of 5 (1,863 Views)

Re: LaserJet ToolboxFX and scanning software doesn't work. Please provide an update.

Hello there HP Support

 

Can you please help??

Student
tsasi1234
Posts: 1
Member Since: ‎12-25-2013
Message 4 of 5 (249 Views)

Re: LaserJet ToolboxFX and scanning software doesn't work. Please provide an update.

10
HP Support Agent
Gemini02
Posts: 4,640
Member Since: ‎09-03-2013
Message 5 of 5 (227 Views)

Re: LaserJet ToolboxFX and scanning software doesn't work. Please provide an update.

If your printer is also the Laserjet 3050 then I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/

I hope this helps.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation