Posts: 1
Member Since: ‎05-18-2014
Message 1 of 2 (112 Views)

Laserjet colour M276n wont print

I really hope someone can help!


I have the above printer, bought and installed it last week and it seemed fine. Printed the test pages fine once installed.


Came to use it again a couple of days later, it printed a word document fine, but when I tried to print a second word document, it wont print out. The document can be seen in the print queue as 'printing' but it doesnt actually print.


However, if I turn my laptop off, then restart it, as soon as the laptop has rebooted and is logged back on, my document prints out.


I have uninstalled all of the hp software and reinstalled it again using the links on the hp website, however have still experienced the exact same problem.


I've tried a couple of solutions which I have googled, but they've not worked.


Someone please help!


My laptop is an acer Aspire 5100. It's encrypted and has mcafee and avast for antivirus etc.



Regents Professor
Posts: 6,071
Member Since: ‎12-02-2008
Message 2 of 2 (103 Views)

Re: Laserjet colour M276n wont print

First you need to run only one antivirus program. 

Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" below to say “Thanks”!
I am not a HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation