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Student
carlywarly
Posts: 1
Member Since: ‎05-18-2014
Message 1 of 2 (54 Views)

Laserjet colour M276n wont print

I really hope someone can help!

 

I have the above printer, bought and installed it last week and it seemed fine. Printed the test pages fine once installed.

 

Came to use it again a couple of days later, it printed a word document fine, but when I tried to print a second word document, it wont print out. The document can be seen in the print queue as 'printing' but it doesnt actually print.

 

However, if I turn my laptop off, then restart it, as soon as the laptop has rebooted and is logged back on, my document prints out.

 

I have uninstalled all of the hp software and reinstalled it again using the links on the hp website, however have still experienced the exact same problem.

 

I've tried a couple of solutions which I have googled, but they've not worked.

 

Someone please help!

 

My laptop is an acer Aspire 5100. It's encrypted and has mcafee and avast for antivirus etc.

 

 

Regents Professor
8lives
Posts: 5,171
Member Since: ‎12-02-2008
Message 2 of 2 (45 Views)

Re: Laserjet colour M276n wont print

First you need to run only one antivirus program. 



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