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Laserrjet 2840 and Vista 64-bit
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Robert_Humes
Posts: 1
Member Since: ‎03-07-2009
Message 11 of 23 (12,230 Views)

Laserjet 2840, Vista 64-bit

Hello!  I have just purchased an HP TouchSmart PC, which comes pre-installed with Microsoft Windows Vista Home Premium 64-bit.  I own an HP2840 Color LaserJet and have been unable to get the Print/Scan/Fax software to install.  The installation begins as normal, then simply exits without error or status message.  I am assuming that the installation will not proceed in the 64-bit OS from the threads that I have read here.

 

Is HP planning on releasing a version of the "full" printer installation package for Vista 64-bit?  I find it disheartening that I have spent a considerable amount of money and time on a PC that I have just purchased, trying to get hardware from the same manufacturer to work.  I have installed the "Universal Print Driver" on the new PC and the HP2840 prints admirably, however, it does me no good if the scan and facsimile functions do not work on the device.

 

Thank You in advance for any information concerning this opportunity.

 

-Robert Humes

 Robert@RHumesConsulting.com

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JacksonLau
Posts: 2
Member Since: ‎03-17-2009
Message 12 of 23 (12,123 Views)

Re: Laserjet 2840, Vista 64-bit

Wow. I am not sure if I should be happy or disappointed. Robert, we seem to be facing the exact same situation.

I just got my Touchsmart PC and also own HP CLJ 2840, and having the exact same problem; installation begins for about 1 to 2 seconds, and then just "disappears". I need the scanning function to work; otherwise the 2840 would be nothing more than an oversized printer.

 

Any help from anyone would be much appreciated.

 

Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 13 of 23 (12,122 Views)

Re: Laserjet 2840, Vista 64-bit

Maybe the Business Support Forums will be a better place to look for Laserjet support.
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JacksonLau
Posts: 2
Member Since: ‎03-17-2009
Message 14 of 23 (12,049 Views)

Re: Laserjet 2840, Vista 64-bit

Just got off Live Chat support. Disappointing.

 


[Wednesday, March 18, 2009 3:11 AM] -- Richard S says:

Jackson, for your information, we do not have full printer software which supports 64bit Vista operating system


 

No scan or fax support, only print through universal print driver for Vista-64. However I still have not been able to get the printing to work either.

Recommended that I 'downgrade' to XP or Vista-32 (by purchasing the software at extra cost).

 

I have been fond of HP products until now, this prompts me to seriously re-consider.

 

 

 

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MattPterp
Posts: 2
Member Since: ‎03-26-2009
Message 15 of 23 (11,841 Views)

Re: Laserjet 2840, Vista 64-bit

What a bunch of nonsense.  HP obviously wants us to purchase the newer model of their laserjet, which I did.  I was completely unsatisfied with it, so went back to the task of compatibility between my Windows Vista 64-bit system and my tried and true 2840.

Windows has a "Virtual PC" that you can download free.  It requires Windows Vista Ultimate, so upgrading was step 1.

Step 2:  Download the free Virtual PC 2007 and install it on your 64-bit system:   http://www.microsoft.com/windows/products/winfamily/virtualpc/default.mspx

Now that you have your virtual PC (like a mini 32-bit computer inside your 64-bit computer) you need to install an operating system.  I bought Windows Vista Business version (32 bit) because I found it inexpensively, but you can install whatever 32-bit system that is compatible with the 2840 software.  So now you've created a 32-bit virtual system within your 64-bit system. 

Now just install the 2840 software into the 32-bit virtual system and you're good to go.  All this cost under $300.

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MattPterp
Posts: 2
Member Since: ‎03-26-2009
Message 16 of 23 (11,825 Views)

Re: Laserjet 2840, Vista 64-bit

What a bunch of nonsense.  HP obviously wants us to purchase the newer model of their laserjet, which I did.  I was completely unsatisfied with it, so went back to the task of compatibility between my Windows Vista 64-bit system and my tried and true 2840.

Windows has a "Virtual PC" that you can download free.  It requires Windows Vista Ultimate, so upgrading was step 1.

Step 2:  Download the free Virtual PC 2007 and install it on your 64-bit system:   http://www.microsoft.com/windows/products/winfamily/virtualpc/default.mspx

Now that you have your virtual PC (like a mini computer inside your computer) you need to install an operating system.  I bought Windows Vista Business version (32 bit) because I found it inexpensively, but you can install whatever 32-bit system that is compatible with the 2840 software.  So now you've created a 32-bit virtual system within your 64-bit system. 

Now just install the 2840 software into the 32-bit virtual system and you're good to go.  All this cost under $300.

What a bunch of nonsense.  HP obviously wants us to purchase the newer model of their laserjet, which I did.  I was completely unsatisfied with it, so went back to the task of compatibility between my Windows Vista 64-bit system and my tried and true 2840.

Windows has a "Virtual PC" that you can download free.  It requires Windows Vista Ultimate, so upgrading was step 1.

Step 2:  Download the free Virtual PC 2007 and install it on your 64-bit system:   http://www.microsoft.com/windows/products/winfamily/virtualpc/default.mspx

Now that you have your virtual PC (like a mini computer inside your computer) you need to install an operating system.  I bought Windows Vista Business version (32 bit) because I found it inexpensively, but you can install whatever 32-bit system that is compatible with the 2840 software.  So now you've created a 32-bit virtual system within your 64-bit system. 

Now just install the 2840 software into the 32-bit virtual system and you're good to go.  All this cost under $300.

Honor Student
Sputnik
Posts: 4
Member Since: ‎06-26-2009
Message 17 of 23 (10,451 Views)

Re: Laserjet 2840, Vista 64-bit

Hi Matt,

 

    That's not a solution that's a total pain in the @$$. HP should get to work and provide 64 bit software for the 2840 by now. Mine went from being a great all in one device to a useless piece of junk overnight. If HP can't gt on top of support for it's hardware, then this is the last HP product I'll ever by. This lack of support is unacceptable.

Honor Student
Sputnik
Posts: 4
Member Since: ‎06-26-2009
Message 18 of 23 (10,466 Views)

Re: Laserjet 2840, Vista 64-bit

Does HP plan to suport the scanning and Fax features of the 2840 in the 64 bit version of Windows 7?  I can't tell you how much it irks me that they won't support 64 bit NT or Vista. My 2840 went from a great all in one unit to a piece of crap overnight when I upgraded by system.
Student
JFBailey
Posts: 1
Member Since: ‎07-06-2009
Message 19 of 23 (10,255 Views)

Re: Laserjet 2840, Vista 64-bit

Sorry, This Microsoft Windows Virtual System does NOT support USB ports...therefore, after installing the Windows XP software, and downloading the XP Driver for the 2840 AllInOne, you cannot complete the installation because it requires a USB connection directly to the 2640 AllInOne printer.

However! The Sun Virtual Box does support USB, and has even better features!

 http://www.virtualbox.org/

The strange outcome is that when you now install the XP Driver for the 2840 AllINOne, it now longer insists that you connect the USB cable, and allows you to complete the installation with an ethernet conection. Voila! And now you may create a Shared Folder with the VIsta 64 system!

For the next step, I am going to see if I am allowed to Share this Virtual XP 2849 AllInOne printer service over the virtual network. 

-- more later

-- Joseph 

Honor Student
AlanDavidson
Posts: 2
Member Since: ‎10-29-2009
Message 20 of 23 (8,401 Views)

Re: Laserjet 2840, Vista 64-bit

Since the HP CLJ 2840 has TWAIN capabilities, I figured any TWAIN software should be able to get at it and I was right! I recently set up a user who is scanning using GIMP. Unfortunately, this set up only works from the PC if the 2840 is attached to a PC on USB. I don't think GIMP can get at the device from an ethernet connection or as a shared device and the device's panel button feature access won't work correctly.
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