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08-18-2009 10:00 AM
- Networked OfficeJet All-In-One Series 7210
- Running XP Pro with HP Director.
- Recently networked printer through router
- Can scan directly from Adobe 8.0
- Can configure Scan TO destinations that are available (WordPad, email, Paint, save to File, HP Doc Viewer, etc)
- Can scan from printer front panel to applications above
- Two other PC's connected to printer using Office 2003 and Adobe 6 with these applications available in the Scan To destinations
I have emailed tech support and they keep telling me to reinstall HP Director and to troubleshoot my firewall. I don't believe this is the issue since firewall isn't blocking comms with other apps and software has been reinstalled 3x's with same results.
How do you get MS Office 2007 and Adobe 8.0 to be recognized as valid scan to destinations?
Can HP Solutions Center be installed and used with the OfficeJet 7210?
Solved! Go to Solution.
08-18-2009 02:39 PM
the options that you are trying to scan to... requires optical character recognition software.
download this file and install to your system
lemme know the result...
08-18-2009 04:31 PM
Hi. Thanks for your response. unfortuneately, I tried to download and install the software and received the following message:
" This update does not support any of the HP device drivers that you have on your PC. You do not need this software update."
In addition, the HP Director software did appear to install I.R.I.S. OCR software, although I can't actually seem to locate the program. I tried to activate the OCR software by registering it, but it had no affect.
Any other suggestions?
08-19-2009 04:26 AM
-uninstall your current printer software through the cd...
-access the cd>util>ccc>run uninstall L3/L3.bat
-download printer software c6380... install only the software not the driver
how?... run the downloaded software install as usb, when the software will ask to connect the device, check the box that says connect device later, the continue installing the software
-after the installation run you printer cd and add a device and follow the screen instructions
08-19-2009 09:06 AM
We are making progress. This seems to have resolved my initial issue, but now I have two others.
First issue/question: Do the other PC's connected to this printer need to have the same installation procedure run on them to update the Digital monitor? One of the other PC's HP Digital monitor crashed while I was playing with the new install and I am suspicious there is a program compatibility issue.
Second Issue: My firewall (McAfee Security Center 9.3 - distributed with my Dell laptop) is now causing problems. I have gone through this document:
and have doubled checked all of the settings and program access'. I have also looked at the port settings and the screens in my version of McAfee are a little different than what is in the document. I grouped all of the TCP ports in one setting (separated by commas) and all of the UDP ports in another group. For both types of ports I am unable to specify whether they are incoming or outgoing. Both groups are checked to allow access.
I can turn my firewall off and everything works well. I can also scan from my PC desktop (it is just very slow).
Thanks for your help.
08-19-2009 09:46 AM
on the other computer, if you have the old version of the software, do the same thing
by the way are you having an error msg 'no scan options'?
08-19-2009 09:55 AM
Will update other PC's...thanks.
I can open Adobe from my PC and create a new PDF doc from the scanner and it works great. No error messages.
When I try to use the Scan To button (on the printer front panel), my computer does not show as a PC connected to the printer (I can see the others). If I turn off my firewall, my PC will show up in the list of available PC's.
08-19-2009 02:01 PM
try to add all this ports on the excemption list on the firewall
* TCP and UDP 137 NetBIOS-ns
* TCP 138 netbios-ssn
* UDP 139 netbios-ssn
* TCP & UDP 427 SLP Discovery
* TCP 68 dhcp client
* TCP 80 web server
* TCP 161 SNMP
* TCP 5353 mDNS
* TCP 9100 pcl/pjl print
* TCP 9101 debugging tcp/send
* TCP 9102 debugging tcp send
* TCP 9103 debugging udprecv/send
* TCP 9110 echo
* TCP 9220 generic gateway (scanning, pml
* TCP 9290: scan
* TCP 9500 ismserver
08-20-2009 07:02 AM
Thanks for your continued interest in helping me resolve this problem . I added the ports that you provided, but it does not seem to fix the issue. I have done some additional troubleshooting and here is what I have found.
- I can disable my firewall and my PC becomes a valid choice on the select computer process from the front panel.
- Once the association is made, I can re-enable my firewall and the connection stays in tact.
- However, even though the connection stays in tact, the communication between the PC and printer is markedly slower (poor is a more accuate way to describe).
- When I reboot the PC, the connection is lost and I need to start at number 1 again to reestablish the connection.
- I have a fixed IP address for the printer (have had all along, did not seem to be an issue before, not sure that it is now)
- I combed through the firewall program to make sure the specific IP address assigned to the printer is not blocked (it wasn't).
- I have run the software update on another PC on my network and it has not had any of these issues (only uses Windows Firewall though)
- Re examined to make sure all of the hp .exe files from the afore mentioned document were included in the allowed programs list and had full access. They are all there.
I did notice in the list of ports you supplied, there were more ports in your list than what is listed in the help document. COuld the same be true for the hp .exe files?
Any other suggestions on what I should try next?
08-20-2009 02:27 PM
try to add all exe files to your firewall excemption list... goto> drive c> program files> HP> digital imaging> bin
access the cd or downloaded (w/c was used in the last install)...
goto> setup folder> solutioncenter > right click on solutioncenter.msi, then repair
goto> setup folder> TrayApp > right click on TrayApp.msi, then repair
goto> setup folder> scan > right click on scan.msi, then repair
goto> setup folder> status > right click on status.msi, then repair
-run the critical update... Click here
-restart the computer
-try to scan again