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Honor Student
RNBowman2
Posts: 1
Member Since: ‎05-16-2011
Message 1 of 10 (13,997 Views)
Accepted Solution

Missing auto duplex option in Win 7 for LaserJet P2015dn

I moved my Laserjet P2015dn from a Windows XP to a Windows 7 machine.  Now I cannot find the option to use the automated duplexing.  The only thing I can find is an option to mannually duplex.

Associate Professor
AuntieEm
Posts: 1,378
Member Since: ‎04-21-2011
Message 2 of 10 (13,923 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

1. Click on the Start button.

2. Click on Devices/Printers.

3. Once the windows screen has popped up....scroll down to your Printers/Faxes section.

4. Right click on the P2015 printer icon.

5. In the drop down menu, select "Printer Properties"

6. Once the Printer Properties dialog box has opened, click on the device settings tab.

7. Scroll down to the Duplex Unit line and make sure this is set to installed. If not, use the pull down tab and change to install.  (see below pic.).

 

Win7DuplexInstall.gif

 

 

 

 

I am an HP employee.

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Please mark the post that solves your problem as Accepted Solution

Top Student
arnec
Posts: 2
Member Since: ‎03-31-2012
Message 3 of 10 (13,412 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

HP printer p2015d duplexing worked well on win XP and on the initial v. of win7. However, when I restored the system duplexing stopped working. Is there a driver/update/download that is specific to p20115d, NOT p2015?

Top Student
arnec
Posts: 2
Member Since: ‎03-31-2012
Message 4 of 10 (13,410 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

. . .but when I attempt your solution the "Installable Options" section is greyed-out and I can't do what you suggest. Yes, I have a p2015d, not a p2015. This feature has worked perfectly in the past, now not so much!~

Honor Student
Nate1974
Posts: 1
Member Since: ‎08-03-2012
Message 5 of 10 (12,964 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

It is a rights issue.  Delete the printer and reinstall.  You will then see the duplex option.  Set to "installed" and rock on.

Honor Student
TCCD
Posts: 2
Member Since: ‎09-28-2012
Message 6 of 10 (12,630 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

Thanks duplexing finally works now! Yea!
Honor Student
makpadhye
Posts: 1
Member Since: ‎08-07-2013
Message 7 of 10 (9,445 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

The solution was certainly very useful and solved my problem.

Thanx HP Team.

 

- Makarand Padhye

INDIA.

Honor Student
TCCD
Posts: 2
Member Since: ‎09-28-2012
Message 8 of 10 (9,410 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

Double Kudos! Yes, this solution worked out great. THANKS!
[Kudos! icon was not working today]
Student
jingram1250
Posts: 1
Member Since: ‎02-12-2014
Message 9 of 10 (6,082 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

what do you do if the pull down is grayed out and you cannot change it from "not installed"?

Honor Student
Schlomy
Posts: 4
Member Since: ‎04-01-2014
Message 10 of 10 (5,023 Views)

Re: Missing auto duplex option in Win 7 for LaserJet P2015dn

I removed printer and added it back, same problem. Option is grayed out. Any other ideas?

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