Question
Reply
 
Student
xyzzzz123456878
Posts: 1
Member Since: ‎09-05-2009
Message 1 of 19 (37,250 Views)

Missing scan.msi file. Missing install CD

A cleaner utility has removed my scan.msi file for my oj6110.  I have lost my install CD.  Where can I find this file to download?
Tutor
amyj716
Posts: 19
Member Since: ‎09-02-2009
Message 2 of 19 (37,201 Views)

Re: Missing scan.msi file. Missing install CD

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=79477&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20%C2%BB#

 

You can download software and drivers from the website.  Maybe do a re-install.

 

HTH!

 

Amy

Honor Student
rockys31
Posts: 1
Member Since: ‎01-09-2010
Message 3 of 19 (35,775 Views)

Re: Missing scan.msi file. Missing install CD

I have the same problem.  I do have factory CD, but will not correct.  I have 15 pages of Do This from support and nothing is working.

Student
ED28311
Posts: 1
Member Since: ‎06-27-2011
Message 4 of 19 (21,555 Views)

Re: Missing scan.msi file. Missing install CD

WHERE CAN I FIND THIS FILE?

Student
robsellan
Posts: 1
Member Since: ‎08-05-2011
Message 5 of 19 (20,716 Views)

Re: Missing scan.msi file. Missing install CD

Scan.msi is missing

Honor Student
ivanjackson
Posts: 4
Member Since: ‎10-25-2011
Message 6 of 19 (18,974 Views)

Re: Missing scan.msi file.

Missing scan.msi file.  Where can I get download?

Teacher
windy61
Posts: 63
Member Since: ‎10-16-2011
Message 7 of 19 (18,973 Views)

Re: Missing scan.msi file.

[ Edited ]

scan.msi problem.jpghttp://www8.hp.com/us/en/support-drivers.html  This is the HP support page just type in your printers full model number like Officejet B5669a and it will show you driver& soft ware choices I get the one that says full_Win_

Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.
Honor Student
ivanjackson
Posts: 4
Member Since: ‎10-25-2011
Message 8 of 19 (18,927 Views)

Re: Missing scan.msi file.

Yes - I had done that.  Re-downloaded driver.  Image Zone wont open - message is "An outgoing call cannot be made since the application is dispatching an input-synchronous call".  A tough one!! (The driver works OK on my PC nut not the laptop"

Teacher
windy61
Posts: 63
Member Since: ‎10-16-2011
Message 9 of 19 (18,923 Views)

Re: Missing scan.msi file.

 Am I understanding you have the HP solution Center on both your PC desktop & on your Laptop ? Is your PC wired to a wireless router and is your laptop wireless to your router. if so try putting a RJ45 wire in your laptop and see if that helps.

Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.
Honor Student
ivanjackson
Posts: 4
Member Since: ‎10-25-2011
Message 10 of 19 (18,893 Views)

Re: Missing scan.msi file.

Thanks Rudi

About a year ago I lost Windows on my PC and as the installation CD SW didn't work I downloaded it from MS.  Then this week I downloaded a version for my laptop.  The look & feel of the two versions is completely different.  The problem now is that sometimes the laptop version works and sometimes it doesn't.  When it doesn't it cannot find the scan.msi file, even alo I have copied one from my installation disk.  (Interestly a file search on my PC can't find a scan.msi file!!).  The problem is that I can't work out what the sequence is that occurs when a scan does work!!

 

Ivan

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation