04-11-2009 07:03 AM
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
04-11-2009 11:37 AM
Well, I would think *something* doesn't work if I have install errors, and regardless, I want a bug report filed - the install errors need to be fixed in the product. It only wastes time for you support people and end users. It should be an easy thing for your developers to fix. Your product should not require a now old version of flash to work.
11-04-2011 11:24 AM
I know this is an old thread, but I found this useful so thought I'd pass it along:
I was having the error message, only mine was for Flash9f instead of Flash9b. I tried the solution anyway, and of course it didn't work. But I read some other threads and did two adjustments that were recommended, and one of these (or maybe both) seems to have been my fix. FYI, I'm still using Vista and my printer is an Officejet Pro Premier 8500.
First I disconnected my wireless network, then reconnected and ran the diagnosis and repair utility.
Second, I started snooping around in my printer's program files until I found the Flash folder [mine was somewhere in Program Files (X86) > HP, I think buried in the digital image folder], then right click and go to Properties and choose the security tab. Under my user name, I saw that Flash didn't have full permissions so I changed it. When I closed everything down and rebooted, no more error message. Yippee!
Hope that helps someone else, it took my two days to figure it out! :-)