08-05-2012 06:17 AM
Windows Vista 32-bit,
I cannot print from my Dell inspiron 1721 laptop. There're are two new b/w & coloured cartridges fitted. The print queue won't let me delete when the status states it's printing, but does 'nt print. The printer works when direct from printer & scans from printer to laptop. How can I solve this problem?
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08-06-2012 12:15 PM
Sounds like the print queue is acting up. Since your using an Inspiron I am assuming you are using Windows. If so try restarting the print spooler. Here is how you can do it:
1. Press the start orb in the bottom left on the screen.
2. Click on "Run"
3. Type "services.msc" (without the quotes)
4. Locate the Print Spooler service in the right column
5. Click restart on the service link on the left
If your not using Windows for some reason post back and let me know so I can give you other steps. Let me know how this works.
08-06-2012 12:57 PM
Thanks Sean for your prompt reply--but:-
Clicked on Print Spooler in Services ->Restart the service-> in Service Control I get the following message,
"Windows is attempting to start the following service on Local Computer Print Spooler". (this only appears for a few seconds & then disappears)
I also got this error:- 0X00000709 when I double clicked on the printer icon in "Printers" The print queue is now empty (so something works) & the error message does not come on. I've now tried to print a new document but it won't start & I can't cancel or restart the printing in the print queue. Hope you can understand all this.
08-10-2012 12:56 PM
The 0x error is a generalized ink system failure message. There is a number of reasons that would cause this to happen. I would have pasted the instructions into my post but this document is pretty length due to the nature of this error.
Work through that to try and resolve the 0x.. error you are receiving. Let me know if this does or does not resolve the issue.
Best of luck,