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Top Student
Meonik
Posts: 5
Member Since: ‎01-09-2013
Message 1 of 8 (856 Views)

OJ4620_Basicx86_1315.exe driver for HP Officejet 4620- CZ295a on Win XP Pro cannot complete install

 I just purchased a HP Officejet 4620- CZ295a e-All-in-One Printer  and am trying to install the drivers found on your website (OJ4620_Basicx86_1315.exe) onto Windows XP Pro.
when the intallation gets to 100% it says the device cannot be installed at this time. restart and try again or visit customer support. looking forward to a reply, thank you.
 
Tutor
Legacy1
Posts: 10
Member Since: ‎01-07-2013
Message 2 of 8 (845 Views)

Re: OJ4620_Basicx86_1315.exe driver for HP Officejet 4620- CZ295a on Win XP Pro cannot complete ins

Hi, is the printer connected to the PC during installation?

Can you please provide more information? Eg, what are the steps that you have taken before the error appear.

Although I am employed by HP, I am speaking for myself and not for HP
Top Student
Meonik
Posts: 5
Member Since: ‎01-09-2013
Message 3 of 8 (839 Views)

Re: OJ4620_Basicx86_1315.exe driver for HP Officejet 4620- CZ295a on Win XP Pro cannot complete ins

no, i am following the steps that come with the printer. the printer is set up- ink loaded and language selected. on windows, so i have not plugged it in via usb to the computer yet. i have now downloaded the driver, and tried installing it

Top Student
Meonik
Posts: 5
Member Since: ‎01-09-2013
Message 4 of 8 (838 Views)

Re: OJ4620_Basicx86_1315.exe driver for HP Officejet 4620- CZ295a on Win XP Pro cannot complete ins

can you reffer me to a 3rd party driver for this device? or is this an easy fix? i found it strange their is no error code, maybe it was not in the error text but somewhere else, i dont know. "cannot install the device at this time" reboot and try again or visit customer service.  is their a customer service phone number for HP printers? or should i just exchange it for  a comparable brand with different driver software

 

Tutor
Legacy1
Posts: 10
Member Since: ‎01-07-2013
Message 5 of 8 (835 Views)

Re: OJ4620_Basicx86_1315.exe driver for HP Officejet 4620- CZ295a on Win XP Pro cannot complete ins

Hi, can u follow the steps that comes with the printer, include using the CD in the box. Do connect the printer to PC, otherwise PC cannot find the printer.

I do not recommend using a 3rd party driver, u are unable to enjoy the feature of the print driver and print quality may be compromised.

Although I am employed by HP, I am speaking for myself and not for HP
Top Student
Meonik
Posts: 5
Member Since: ‎01-09-2013
Message 6 of 8 (831 Views)

Re:OJ4620_Basicx86_1315.exe driver for HP Officejet 4620- CZ295a on Win XP Pro cannot comp instal

is the driver on the CD not OJ4620_Basicx86_1315.exe ? I do not currently have a working CD drive...lol i know.

 

Top Student
Meonik
Posts: 5
Member Since: ‎01-09-2013
Message 7 of 8 (805 Views)

OJ4620_Basicx86_1315.exe driver for HPOJ 4620-CZ295a on Win XP Pro will not complete install.

[ Edited ]

 

does HP have any drivers that work for OJ4620 on Win XP Pro?

do you have a phone number at hewlett packard?

do you have anyone employed for customer service?

 

does it normally take a week to install a HP printer?

how do you feel about Cannon printers, and their driver software?

Tutor
Legacy1
Posts: 10
Member Since: ‎01-07-2013
Message 8 of 8 (794 Views)

Re: OJ4620_Basicx86_1315.exe driver for HPOJ 4620-CZ295a on Win XP Pro will not complete install.

Hi, OJ4620_Basicx86_1315.exe is the basic driver package for OJ4620. This package should work. Please try again using this package using the following steps:

 

1. Connect the printer to the PC and power up the printer

2. Run OJ4620_Basicx86_1315.exe

Although I am employed by HP, I am speaking for myself and not for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation