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Chuck76
Posts: 5
Member Since: ‎01-10-2011
Message 1 of 12 (874 Views)
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Office jet J3680 Request Print--Get " Send a Fax" icon

On the J3680 All-in-one all of a sudden when I hit print, an HP screen appears  " Send a FAX " with all fax info requested. I can't seem to get the printer to print any page.  Help!!!!

Grad Student
Akki78
Posts: 361
Member Since: ‎04-15-2010
Message 2 of 12 (832 Views)

Re: Office jet J3680 Request Print--Get " Send a Fax" icon

Hi,

 

    Which is the operation system on your computer win xp or vista or Win 7.

 

 

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Akki

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Tutor
Chuck76
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Member Since: ‎01-10-2011
Message 3 of 12 (825 Views)

Re: Office jet J3680 Request Print--Get " Send a Fax" icon

Windows 7

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Akki78
Posts: 361
Member Since: ‎04-15-2010
Message 4 of 12 (822 Views)

Re: Office jet J3680 Request Print--Get " Send a Fax" icon

 

 

Go to control panel, click on Devices and Printers and you should see 2 printer icons.

 

1. Officejet j3680

2.officejet j3680 series fax.

 

 

Make sure 1st one has a green check mark if not right click on the printer icon and slecte option set as default printer.

 

 

Which appliaction are you trying to print from ?

 

Regards,

Akki

I work for HP but my posts and replies are my own.

Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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Tutor
Chuck76
Posts: 5
Member Since: ‎01-10-2011
Message 5 of 12 (819 Views)

Re: Office jet J3680 Request Print--Get " Send a Fax" icon

OK Akki, ,when I go to computer panel it shows me " HP officejet J3600 series ( Copy 1 ) fax 2 " which is set as the default printer. When i hit print on anything and the Windows box appears and look at the available printers  it shows this one as " Ready " but for " Hp officejet J3600 " it shows "offline"  and another as " deleting " I don't know how a number of these series J3600 got added to " available printers"  but they are all listed.  Chuck76

Grad Student
Akki78
Posts: 361
Member Since: ‎04-15-2010
Message 6 of 12 (816 Views)

Re: Office jet J3680 Request Print--Get " Send a Fax" icon

Ok,

 

   DO this the printer icon which says Deleting you might see docs in the Q. Right click and delete the docs.

RUN the Print Diagnostic Utility click here

 

If this does not help if you have the printer CD insert uninstall the software and reinstall.

 

This happens when the documents are stuck in the Q.

 

I work for HP but my posts and replies are my own.

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Tutor
Chuck76
Posts: 5
Member Since: ‎01-10-2011
Message 7 of 12 (811 Views)

Re: Office jet J3680 Request Print--Get " Send a Fax" icon

When i click on the diagnostic utility link it begins the process, but then a Windows box appears stating " " This package is not intended for Windows 7 64 bit "  . A similar  thing occurred when I tried to re-install the J3600 software CD , when a window appeared and said  " not supported " and listed XP, Vista and one other operating system as OK but didn't list Windows 7!!!   Chuck76  

Grad Student
Akki78
Posts: 361
Member Since: ‎04-15-2010
Message 8 of 12 (809 Views)

Re: Office jet J3680 Request Print--Get " Send a Fax" icon

click on the lick for windows 7 utility :

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-88729-1&lc=en&dlc=en&cc=us&...

 

 

If this does not work please

download the sowftware for printer and uninstall and reinstall, link below for sowftware:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79585-2&lc=en&dlc=en&cc=us&...

 

Regards,

Akki

I work for HP but my posts and replies are my own.

Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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Tutor
Chuck76
Posts: 5
Member Since: ‎01-10-2011
Message 9 of 12 (805 Views)

Re: Office jet J3680 Request Print--Get " Send a Fax" icon

Thanks Akki. IT WORKED!!!!!

Grad Student
Akki78
Posts: 361
Member Since: ‎04-15-2010
Message 10 of 12 (801 Views)

Re: Office jet J3680 Request Print--Get " Send a Fax" icon

Thats Great . Have a good day :smileyhappy:

 

 

Akki

I work for HP but my posts and replies are my own.

Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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