OfficeJet G85 & Windows 7 - printer works; scanner does not! (4099 Views)
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Student
Toon5ManU0
Posts: 1
Registered: ‎09-13-2010
Message 1 of 6 (4,099 Views)
Accepted Solution

OfficeJet G85 & Windows 7 - printer works; scanner does not!

I'm using Windows 7 Professional 32-bit

 

Does anyone know how to run the OfficeJet G85 scanner please?

 

I know how to access 'Windows Fax and Scan' but when I click on 'New Scan' I get the error message 'No scanners were detected' even though the printer/fax/copier options work fine...

Top Student
dgrtechwriter
Posts: 1
Registered: ‎01-11-2011
Message 2 of 6 (3,827 Views)

Re: OfficeJet G85 & Windows 7 - printer works; scanner does not!

Copied this from another forum, can't remember which one-- it works.:

""Hey everyone,  I'm running Windows 7 and just used my HP G85 as a scanner.  Here's how:
1) Hit your start icon
2)  select devices and printers
 (Win 7 should at least recognize the G85 as two items, a G85 printer and as an unamed fax)
3) double click the fax icon
(windows fax and scan should open up)
4) select new fax and get busy!""

Student
docwolff
Posts: 1
Registered: ‎01-27-2011
Message 3 of 6 (3,747 Views)

Re: OfficeJet G85 & Windows 7 - printer works; scanner does not!

The G85 fax is NOT recognized. The fax icon that shows up is the virtual fax as part of the OS.

Student
linnaritch
Posts: 1
Registered: ‎01-27-2011
Message 4 of 6 (3,738 Views)

Re: OfficeJet G85 & Windows 7 - printer works; scanner does not!

docwolf:

 

I too just upgraded to Win7... it took several Windows updates to get the G85xi to recognize the printer and fax but once it did it was recognized on my network as a shared device too... I went to scan today and when it said it couldn't connect to my PC I googled and found this thread. 

 

I did the steps posted by dqrtechwriter and everything is working for me now!

Student
VikingO
Posts: 1
Registered: ‎03-25-2011
Message 5 of 6 (3,462 Views)

Re: OfficeJet G85 & Windows 7 - printer works; scanner does not!

Hi,

Strangely enoug, this subject is marked as solved, but did you actually manage to solve this issue?

I did not. The "solution" provided is plain stupid.

Trying to use the Fax&Scan program in WIn7 only produces the "No scanner found" error.

 

When I installed the HPG85 first time, I noticed that when I connected it using USB, everything worked fine. But when I use my  paralell cable, it failed to install the scanner part. I have since tried to update the driver from WIndows Update, but nothing happens. It prints just fine, but refuses to scan.

 

Any ideas?

 

Rgds

Viking

Student
citrusoft
Posts: 1
Registered: ‎07-01-2013
Message 6 of 6 (1,039 Views)

Re: OfficeJet G85 & Windows 7 - printer works; scanner does not!

So... my G85 came with a CD entitled "HP OfficeJet G Series Software"

It will not install on my Windows 8, 64 bit.

Connecting the USB triggered the windows 8 printer wizard which DID install the printer and scanner.

However, Control Panel\All Control Panel Items\Devices and Printers does not show my scanner.

 

 

i learned from hp printer support that I can use "Windows 8 Paint" to scan.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=...

 

There is also a youtube video...

http://www.youtube.com/watch?v=1ijrPhJWWTc&feature=youtu.be

 

For my situation, this resolved my issue.

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