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09-13-2010 07:17 AM
I'm using Windows 7 Professional 32-bit
Does anyone know how to run the OfficeJet G85 scanner please?
I know how to access 'Windows Fax and Scan' but when I click on 'New Scan' I get the error message 'No scanners were detected' even though the printer/fax/copier options work fine...
Solved! Go to Solution.
01-11-2011 08:21 PM
Copied this from another forum, can't remember which one-- it works.:
""Hey everyone, I'm running Windows 7 and just used my HP G85 as a scanner. Here's how:
1) Hit your start icon
2) select devices and printers
(Win 7 should at least recognize the G85 as two items, a G85 printer and as an unamed fax)
3) double click the fax icon
(windows fax and scan should open up)
4) select new fax and get busy!""
01-27-2011 04:23 PM
I too just upgraded to Win7... it took several Windows updates to get the G85xi to recognize the printer and fax but once it did it was recognized on my network as a shared device too... I went to scan today and when it said it couldn't connect to my PC I googled and found this thread.
03-25-2011 05:44 AM
Strangely enoug, this subject is marked as solved, but did you actually manage to solve this issue?
I did not. The "solution" provided is plain stupid.
Trying to use the Fax&Scan program in WIn7 only produces the "No scanner found" error.
When I installed the HPG85 first time, I noticed that when I connected it using USB, everything worked fine. But when I use my paralell cable, it failed to install the scanner part. I have since tried to update the driver from WIndows Update, but nothing happens. It prints just fine, but refuses to scan.
07-01-2013 02:07 PM
So... my G85 came with a CD entitled "HP OfficeJet G Series Software"
It will not install on my Windows 8, 64 bit.
Connecting the USB triggered the windows 8 printer wizard which DID install the printer and scanner.
However, Control Panel\All Control Panel Items\Devices and Printers does not show my scanner.
i learned from hp printer support that I can use "Windows 8 Paint" to scan.
There is also a youtube video...
For my situation, this resolved my issue.